Manager, Enrollment Operations

Blackboard Student Success United States


Manager, Enrollment Operations

Remote – US



The Opportunity:

We’re looking for a Manager, Enrollment Operations to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.



For more information about Blackboard and our career opportunities, please visit



Blackboard’s Student Success organization supports Higher Education institutions to improve their student acquisition and retention functions. We do this through a broad set of capabilities that improve student engagement, student satisfaction, and outcomes. Our platform and solutions give institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.



The Blackboard Enrollment Operations Team is focused on serving as a seamless extension of our higher education clients. This position supports the overall successful operation of the enrollment team— achieving application goals, new student enrollment goals, conversion rate goals, and start rate plans; leading efforts related to student recruitment strategy, staff management, and budget development.



A successful candidate will lead efforts related to student recruitment strategy, staff management, budget development, and supporting activities driving performance of the student recruitment team. In addition, a successful candidate will also coordinate with multiple departments to implement student enrollment strategies, manage resources to meet performance expectations, engage with students and collaborate with on-campus staff to achieve institutional goals, and provide leadership in the execution of a business plan, the control of expenses, and other managerial functions as needed.



Specific responsibilities will include:

  • Achieving enrollment targets: application volume, conversion rates, new student enrollment targets, application yield, and start plans
  • Managing hiring of enrollment staff, maintaining staffing plans, and providing staff development, training, motivation, and ongoing management of staff; including weekly observations, quarterly performance reviews, and turnover prevention
  • Leading development of student recruitment strategies leveraging promotional content, automated communications, and telephone outreach
  • Collaborating with team members and external departments monitoring strategy execution via CRM technology, predictive dialer technology, and marketing automation tools
  • Identifying innovative opportunities, along with best practices for recruitment/enrollment/retention strategies, including CRM management, reporting and automation, sales processes, and retention strategies
  • Collaborating with on-campus departments to assure students are receiving support they need related to financial aid, orientation, academic advising, and tutoring, and career counseling
  • Ensuring compliance and adherence to ethical standards related to student recruitment practices



The Candidate:

Required skills/qualifications:

  • Bachelor’s degree or equivalent experience
  • A minimum of four years of experience managing a sales team, particularly admissions recruitment, intangible products, or services
  • Strong oral and written communication skills
  • Strong interpersonal skills through various means of communication
  • Proficient in using communication technologies including databases, email, phone, and instant messaging
  • Ability to interact effectively as a leader and as a member of a team who works collaboratively with other departments.
  • Ability to adapt to change
  • Ability to thrive in a fast-paced, results-oriented, collaborative environment
  • Personable, enthusiastic, assertive, dependable, and self-motivated
  • Willingness and flexibility to work some evening and weekend hours as needed



Preferred skills/qualifications:

  • Master’s degree
  • Experience serving in a higher education institution



This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   



Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.



This position is not available for candidates residing in the following states: CO, CA, MA