D365 CRM Administrator

Consulting United States


D365 CRM Administrator



The Opportunity: 

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.   



We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.  



For more information about Anthology and our career opportunities, please visit www.anthology.com. 



The Service Delivery Manager is responsible for delivering and coordinating the delivery of

Anthology Reach Application Administration services, which is based on Microsoft D365 CRM, to customers. This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed. Anthology offers a unique environment that fosters individual growth and rewards performance.


Primary responsibilities will include:

  • Serves as the primary customer contact relative to service delivery needs and Management
  • Understands customer business objectives and manages service delivery expectations
  • Facilitates and coordinates customer and internal stakeholder communication
  • Serves as the application administrator for Anthology Reach
  • Configures, integrates and develops Anthology Reach business solutions
  • Serves as a Subject Matter Expert on Anthology Reach product areas
  • Assists business owners in translating concepts and requests to written requirement
  • Gathers and analyzes data to support various business processes
  • Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
  • Recommends system configurations and proposes business solutions where appropriate
  • Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
  • Evaluates upcoming Microsoft Dynamics 365 CRM and Anthology Reach releases and recommends use of new features
  • Communicates the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
  • Performs ad-hoc system training as needed
  • Drive escalated Product support tickets to resolution by coordinating with appropriate internal teams
  • This role requires travel



The Candidate: 

Required skills/qualifications: 

  • Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field
  • 2+ years of experience working with Microsoft Dynamics
  • Power Platform experience (PowerApps, Power BI, Power Automate)
  • Experience with MS SQL Server and Azure
  • Executive/Senior Management communication experience



Preferred skills/qualifications: 

  • Technical support experience
  • Microsoft Power Platform + Dynamics 365 Core certification
  • Microsoft Power Apps + Dynamics 365 Developer certification
  • Experience with MS SSRS and Power BI
  • Higher Education industry experience
  • Microsoft Dynamics CRM experience
  • Student Information System experience
  • HTML and web development experience



This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   



Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 


This position is not available for candidates residing in the following states: CO, CA, MA