Technical Consultant

Consulting Brno, Czechia


Description

Technical Consultant

Brno, Czech Republic

 

The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.  

 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. 

 

For more information about our company and career opportunities, please visit www.blackboard.com.

 

The Blackboard Global Client Experience Team works with clients to solve a wide variety of technology challenges. Using both industry standard and cutting-edge technologies our consultants develop innovative, custom solutions that extend, enhance, and integrate Blackboard’s enterprise products. Blackboard’s Technical Consultants work in a dynamic, fast-paced environment, and interface directly with clients daily, often on multiple concurrent engagements.

 

A successful candidate will thrive in a role that works directly with Blackboard clients to identify, define, and implement complex system deployments and integrations within the Blackboard suite of products, including student information systems data integrations, product extension implementations, installations, upgrades, and high-availability architecture design and implementation.

 

Primary responsibilities will include:

 

Integration Responsibilities:

  • Documenting existing business processes and data flows
  • Translating business requirements for complex integration and implementation Blackboard technologies into implementation alternatives and provide approach recommendations
  • Translating recommended approach into technical requirements, specifications, and design for implementing Blackboard applications and integrating with other systems
  • Designing, setting up and configuring systems integration solutions including third-party authentication, inbound and outbound data integrations, based on business requirements and technical specifications
  • Researching and troubleshooting issues, providing technical support to client team as needed
  • Conducting structured technical mentoring, training, and workshops. Providing targeted knowledge transfer as needed

 

Deployment Responsibilities:

  • Implementing product extensions, such as authentication, accessibility, reporting, etc.
  • Planning and performing application conversions and migrations
  • Assisting in technical implementation planning in close collaboration with other project team members
  • Integrating Blackboard applications with other COTS software
  • Researching and troubleshooting issues, providing technical support to client team as needed

 

General Responsibilities:

  • Coaching and mentoring junior consultants
  • Participating in the development and maintenance of body of knowledge in area of practice
  • This role requires only occasional travel

 

The Candidate:

Required skills/qualifications:

  • Bachelor's degree or equivalent experience
  • Minimum of 2 years of related experience in Information Technology or related field
  • Minimum of 2 years of experience in a client-facing capacity
  • Minimum of 2 years of experience integrating, configuring, and troubleshooting SaaS systems
  • Minimum of 2 years of experience with Informatica or similar iPaaS tool
  • Working knowledge of SQL, ETL, and database design
  • Working knowledge of Windows and UNIX basic administration
  • Working knowledge of the Python programming and various scripting languages
  • Working knowledge of Git, or similar source code repository
  • Ability to work with various protocols such as:  HTTP, HTTPS, FTP, SFTP, and REST
  • Excellent communication (oral and written), analytical and consulting skills
  • Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem solving skills
  • Demonstrated ability to work with geographically distributed virtual teams and to build relationships with internal and external organizations
  • Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines
  • Proven ability to learn new technologies as needed
  • Demonstrated problem-solving and mentoring skills
  • Flexible work schedule to meet client needs

 

Preferred skills/qualifications:

  • Previous experience in the education or knowledge management industry and e-learning technologies, including at least one year specifically with Blackboard technologies
  • Written and spoken fluency in another language than English (Spanish preferred)
  • Informatica Certification
  • SQL Server or Oracle Certification
  • Consulting experience

 

The Office:  

Blackboard has an office in the beautiful and vibrant city of Brno.

  • Great office location in city center near Luzanky 
  • Accessible by public transportation as well as bike, with bike stands and showers in the office
  • Cozy personal office spaces where you can shut your door to really focus or leave it open to interact with others 
  • Flexible work hours with no expectations of overtime
  • Great benefits including health & life insurance and English lessons  
  • Countless walkable places to eat 
  • Option for remote work during the COVID-19 pandemic


This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   


Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expressionprotected military/veteran status, or any other legally protected factor.  

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Req ID: 3918