Reservation Clerk

Paratransit - (Call-A-Ride) St Louis, Missouri


Description

Reservation Clerk

 

 

Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.

About Us

 

Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.

 

BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.

 

Why Work Here

 

  • Work for a company that strives to make a positive impact in the region
  • Earn competitive salary
  • Free access to 9 gyms at our facilities 24/7 with Personal Trainers available
  • Discounted memberships with Club Fitness
  • Wellness program that provides free health screenings
  • Discounted cellular phone service
  • Free MetroLink and MetroBus access
  • Medical, Dental, Vision coverage effective on your 1st day
  • 4 weeks earned PTO
  • Your Birthday is a floating holiday
  • Company sponsored 401(k plan
  • Employee assistance program
  • Eligible for federal Public Service Student Loan Forgiveness program

 

 

The Role

 

Ensure the efficient transportation reservation of Metro Paratransit customers through the use of computer software as well as assisting customers with service issues.

Responsibilities

  • Assist customers with service requests, reservations, cancellations, complaints and various trip-related issues.
  • Establish efficient routing and scheduling for customers using telephone and specialized computer software.
  • Comply with transportation contractual agreements for Medicaid and DMH clients, and numerous other private contracts.
  • Print and prepare driver paddles for service.

  Knowledge, Skill, & Abilities

Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.

Knowledge of automated reservation and scheduling systems, map book usage, and use of Metro multi-modal transportation systems. Knowledge of personal computers, Windows 2013 environment, and Office 2013 programs. Touch typing at least 30 words per minute.  Ability to recognize service zones and apply Metro fare structure and policies and procedures.  Ability to work rotating shifts.  Ability to maintain an effective working relationship with Paratransit staff, the general public, and various service agencies, caseworkers, and outside providers.  Ability to communicate effectively, both orally and in writing.  Ability to work under stressful conditions while answering a high volume of phone calls.  Ability to analyze and make decisions and problem-solve for customers.  Ability to maintain confidentiality of sensitive customer and driver information.

 

Education

Experience

Degree: High school graduate or equivalent required.

Years: One (1) to Three (3) years.

 

Field: Customer Service/Administrative

 

 

Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.