Public Safety Dispatcher

Public Safety St Louis, Missouri


Description

Public Safety Dispatcher

 

 

Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.

About Us

 

Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.

 

BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.

 

Why Work Here

 

  • Work for a company that strives to make a positive impact in the region
  • Earn competitive salary
  • Free access to 9 gyms at our facilities 24-7
  • Wellness program that provides free health screenings
  • Free MetroLink and MetroBus access
  • Medical, Dental, Vision coverage
  • Employee assistance program
  • Bi-State Development is an eligible employer for the Public Service Student Loan Forgiveness Program

 

The Role

 

Responsible for performing work of marked difficulty processing emergency and non-emergency calls received via radio and telephone. Work involves the dispatching of Metro Security units, contracted security personnel and other emergency units by radio in response to request for service according to the predetermined priorities, providing confidential criminal history data through a computer system, maintaining status and locations of units, answering and routing emergency telephone calls and responding to inquiries and complaints on non-emergency telephone lines.  Work is reviewed for timeliness of response, appropriateness of the response and adherence to established procedures and priorities.

 

Responsibilities

 

  • Dispatch Metro Transit Service Specialist and contract security personnel by radio in response to request for service according to established priorities and procedures
  • Dispatch emergency and lifesaving equipment as needed
  • Provide database information as needed
  • Answer PAT (Passenger Assistance Telephones)
  • Answer non-emergency telephone lines to obtain detailed information necessary to dispatch proper emergency assistance
  • Answer telephone inquiries from the public and other agencies as well as members of Metro
  • Monitor CCTV System
  • Performs related work as required

 

Knowledge, Skills, & Abilities

 

  • Considerable knowledge of the operating rules, regulations and procedures of Metro.
  • General knowledge of the area.
  • Knowledge of acceptable standards, practices and procedures used in the operation of a radio transmitter-receiver.
  • Knowledge of the scope and purpose of related governmental and non-governmental agencies in the area.
  • Knowledge of the operation on-line computer system.
  • Considerable skill in receiving and relaying information through on-line computer system.
  • Considerable skills in communicating effectively with persons in difficult, life threatening and other emergency situations.
  • Skill in interpreting and analyzing request for police and emergency service.
  • Skill in understanding and following detailed oral and written instructions.
  • Some skill in maintaining simple clerical records.
  • Ability to type 25 words per minute with no more than five (5) errors.
  • Ability to pass a hearing test in conjunction with a physical examination.

 

Education

Experience

Degree: High School degree or G.E.D. required

Years: 3-5 Years

Field:

Filed: Dispatching/Security Supervisory Experience Preferred

 

 

 

Bi-State Development is an equal opportunity/ access / affirmative action/ pro-disabled and veteran employer.

 

Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.