Assistant General Manager of MetroBus

Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.

About Us

Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.

BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.

Why Work Here

• Work for a company that strives to make a positive impact in the region
• Earn competitive salary
• Gym Discounts with Club Fitness and OneLife Fitness at Ballpark Village
• 24 hour access to our 9 onsite gyms
• Wellness program that provides free health screenings
• Discounted Cell Phone service
• Free MetroLink and MetroBus access
• Medical, Dental, Vision coverage effective on your 1st day
• 4 weeks earned PTO
• Your Birthday is a floating holiday
• Company sponsored 401k plan
• Employee assistance program
• Bi-State Development is an eligible employer for the Public Service Student Loan Forgiveness program
• Tuition Reimbursement Available

The Role

The Assistant General Manager of MetroBus Operations mission is to ensure the safe, reliable and effective operation of MetroBus service across a 550-square mile service area in Missouri and Illinois. This is accomplished by managing the daily operation and engagement of MetroBus service, including operators, front-line supervisors and service area managers.

Responsibilities

Service Delivery

• Provide direction to Managers responsible for all daily, emergency and special event service. Accountable for safe and effective bus service to over 36 million passengers annually.
• Coordinates with Planning Department and coordinates implementation of service and management staff to ensure effective bus service during regular operations and for frequent special services, emergencies or events.
• Responsible for ensuring all aspects of MetroBus service is customer-focused and consistently excellent.
• Accountable for driving strategic organizational changes and improvements through hiring, training and developing Transit Service Managers, Radio Dispatchers, and Service Area Managers.
• Directs the on-street support systems in the Bus Operations Control department.
• Directs the transit needs including station shuttles for MetroLink, service interruptions, disaster drills, medical emergencies, inclement weather and emergency situations with the community.
• Plans, implements, and manages special event service.
• Direct the use of resources including budget monitoring and development, develop and monitor staff schedules, and monitor management staff attendance.
• Accountable for the operation of the MetroBus Control Center which is responsible for the 24/7 safe, effective operation and coordination of Managers and Bus Operators and all other support functions.

Leadership

• Directs the operation of the MetroBus Control Center which is responsible for the 24/7 safe, effective operation and coordination of Service Area Managers, Transit Service Managers, Bus Operators and all other support functions.
• Provides leadership and direction to managers responsible for all daily, emergency and special event activities involving MetroBus Operations.
• Provides leadership and guidance to the Service Area Managers and the service areas to encourage engagement opportunities to the customers and community

Collaboration

• Manages the interface of internal and external resources to achieve collaborative goals and fulfill the expectations of department directors and managers.
• Collaborates with partners to develop and implement solutions to make service safer, more attractive and customer-focused.
• Coordinate operational needs with Vehicle Maintenance, Right of Way maintenance and all other support functions.
• Collaborates with Human Resources and the Training Department to support the development and provision of MetroBus Operations Training.

• Extensive management and leadership experience on a senior management level.  Experience in managing in a union or similar environment.
• Professional understanding of bus transit operations, safety, administration, employee training and development. Understanding of communications, planning and employee relations.
• Professional interpersonal skills with the ability to handle sensitive, difficult, and at times unpredictable customers or situations.
• Ability to anticipate and plan for all service requirements through constant communication with supporting departments.
• Ability to make decisions and implement them under emergency situations.
• Ability to set goals, establish priorities and motivate management staff to perform in excellence.
• Capacity to perform duties in a field environment, which can include outdoor working conditions and varying schedule.

Education

Experience

Degree: B.A./B.S. required

Years: 10 years in transportation or related field; 10 years in leadership position

Field: Business, Operations, Logistics or related field

Field: Bus, transportation senior management experience required

Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.