Tour Guide, Gateway Arch

Gateway Arch and Riverboat Cruises St. Louis, Missouri


Description

Tour Guide, Gateway Arch ($13.75/hr)

Mission

 

What a rush of excitement it would be to work as a Tour Guide 630 feet above ground! The Gateway Arch is looking for enthusiastic individuals who can effectively interact with guests and ensure a memorable visit to the Arch. As a Tour Guide, you will lead groups of up to 40 guests on their Tram Ride to The Top. Please see the following information about being a Tour Guide at the Gateway Arch. 

 

Expectations

  • Always have a positive, friendly, and approachable demeanor while having fun!
  • Continually exceed guests’ expectations by always having a guest first attitude.
  • Be prompt and accountable when you are scheduled to work.
  • Follow the dress code by wearing your uniform.
  • Avoid dying hair unnatural colors (pink, blue, green, etc.).
  • Maintain a professional appearance.
  • Engage incoming and departing guests in a warm, genuine and friendly manner when working as a greeter.
  • Maintain an alert, professional posture when not actively engaged with guests.

Requirements

  • Must be at least 16 years of age or older.
  • Must pass alcohol and drug screening.
  • Must pass basic background check.
  • Must pass math proficiency questionnaire (located in employee application).
  • Must have weekend and holiday availability.

Knowledge, Skills & Abilities

  • Excellent public speaking skills
  • Ability to follow a script that engages guests on their Tram Ride to The Top
  • Active listening to ensure full attention is given to guests and their current needs
  • Excellent communication and teamwork skills
  • Ability to stand for 3 continuous hours and up to 9 hours a day
  • Ability to walk up and down at least 96 steps on a regular basis

Benefits

  • All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus.
  • New employees receive two free tickets, for you and a guest, to the St. Louis Riverfront Cruise. Tickets cannot be sold or given away.
  • New employees enjoy a buy one ticket get one free discount for the Skyline Dinner Cruise.

 

Typical Summer Season (Memorial Day to Labor Day) Hours of Operation are 8 a.m. to 10 p.m.

 

Typical Winter Season (Labor Day to Memorial Day) Hours of Operation are 9 a.m. to 6 p.m.

 

Closed on Thanksgiving Day, Christmas Day, and New Year’s Day

 

Busiest Times of the Year:

  • Memorial Day Weekend
  • Fourth of July
  • Last 2 weeks in July
  • First 2 weeks in August
  • Labor Day Weekend
  • Thanksgiving Weekend
  • Christmas through New Year's Eve

 

*It is important to note that although we attempt to be as flexible as possible in scheduling, it is difficult to receive time off around holidays.

 

Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.