Manager, Marine Operations

Gateway Arch and Riverboat Cruises St Louis, Missouri


Description

Manager Marine Operations, Riverboats at the Gateway Arch

Mission

Responsible for ensuring effective overall operations of the cruise boats, including ticket sales, cruise scheduling, and navigation scheduling. Oversee inspections and implement Coast Guard regulations. 

Essential Outcomes

  • Ensure on-going compliance with all applicable regulatory requirements including those from the United States Coast Guard, Army Corp of Engineers, Department of Homeland Security, St. Louis Port Authority, St. Louis Health Department, and other federal, state, and local agencies. 
  • Develop employees through selection, training, and coaching. 
  • Conduct employees planning and evaluations annually. 
  • Serve on Harbor Security committee and review regulations for safety and security of vessels in the harbor for the purpose of following Maritime Security regulations.
  • Ensure that general maintenance and repairs are conducted on an ongoing basis.
  • Maintain a log of machinery conditions, service, and preventative maintenance.
  • Work with Director of Operations to control operating expenses and preparing budgets.
  • Position three wharf barges to ensure that they coincide with river stages.
  • Oversee construction and budget of various construction projects related to riverboat improvements/upgrades.
  • Conduct environmental awareness training.
  • In accordance with United States Coast Guard regulations, conduct annual inspections and conduct emergency drills monthly.
  • Consult regularly with Coast Guard officials to ensure that all Riverboat activities/upgrades are compliant with regulations.

Knowledge, Skills, and Abilities 

  • Excellent Communication Skills: ability to convey information effectively orally and in writing.
  • Excellent interpersonal skills: ability to interact effectively with others including listening and understanding. Coordination: communicating with others to understand the goals and plans of other units and to allow adjustment of activities.
  • Industry knowledge: knowledge of/familiarity with passenger vessel, hospitality, and tourism industries. Managerial skills: planning, coordinating, and leading others in carrying out plans and objectives.
  • Financial planning: ability to develop budgets and financial objectives by reviewing financial data.
  • Judgment and Decision-making: ability to gather and weigh significant information to make decisions regarding most efficient use of vessels and resources.
  • Knowledge of facilities management: knowledge of principles and methods involved in maintaining, repairing, and replacing facilities and systems.
  • Knowledge of U.S.C.G Code of Federal Regulations: knowledge of rules and regulation for inland waterways passenger vessels.
  • Customer Service: knowledge of principles and processes for providing excellent customer service.
  • Time management skills: effectively managing own and others’ time.
  • Outcome-orientation: accountable for results of efforts and activities, concern for goal achievement.
  • Initiative: ability to work independently to develop and implement new business strategies, policies and procedures. Technology: knowledge in the use of Microsoft Office Suite tools.
  • Ability to learn ticketing software and other software as needed United States Coast Guard certifications.
  • Ability to obtain USCG certifications for Deckhand, Mate, and/or Captain positions.
  • Work hours: Ability to work non-traditional schedule including nights and weekends.

Education

Experience

Degree:

B.A./B.S required.

Years:

Minimum 5 years required. In lieu of degree, equivalent work experience of 10 years required.

Field:

Management, Facilities Management, or related fields

Field:

Marine Operations Management, Facilities Management, or related fields.


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