Ticket Sales Agent, Gateway Arch

Gateway Arch and Riverboat Cruises St. Louis, Missouri


Description

Ticket Sales Agent, Gateway Arch ($13.75/hr)

Mission

 

Be a part of the Gateway Arch team by working as a Ticket Sales Agent! The Gateway Arch is looking for enthusiastic individuals who can effectively interact with guests and ensure a memorable visit to the Arch. Please see the following information regarding position expectations, skills, and requirements. 

 

Expectations

  • Always have a positive, friendly, and approachable demeanor while having fun!
  • Continually exceed guests’ expectations by always having a guest first attitude.
  • Be prompt and accountable when you are scheduled to work.
  • Follow the dress code by always wearing your uniform.
  • Avoid dying hair unnatural colors (pink, blue, green, etc.).
  • Maintain a professional appearance.
  • Engage incoming and departing guests in a warm, genuine and friendly manner when working as a greeter.
  • Maintain an alert, professional posture when not actively engaged in guest transactions.

Requirements

  • Must be at least 16 years of age or older.
  • Must pass alcohol and drug screening.
  • Must pass basic background check.
  • Must pass math proficiency questionnaire (located in employee application).
  • Must have weekend and holiday availability.

Knowledge, Skills & Abilities

  • Excellent communication skills and enthusiastic tone of voice
  • Ability to cross-sell and up-sell Gateway Arch attractions
  • Basic computer skills
  • Active listening to ensure full attention is given to guests and their current needs
  • Ability to manage high volume of work
  • Previous cashier experience highly desirable
  • Ability to sit for 3 continuous hours and up to 9 hours a day

Benefits

  • All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus.
  • New employees receive two free tickets, for you and a guest, to the St. Louis Riverfront Cruise. Tickets cannot be sold or given away.
  • New employees enjoy a buy one ticket get one free discount for the Skyline Dinner Cruise.

 

Typical Summer Season (Memorial Day to Labor Day) Hours of Operation are 8 a.m. to 10 p.m.

 

Typical Winter Season (Labor Day to Memorial Day) Hours of Operation are 9 a.m. to 6 p.m.

 

Closed on Thanksgiving Day, Christmas Day, and New Year’s Day

 

Busiest Times of the Year:

  • Memorial Day Weekend
  • Fourth of July
  • Last 2 weeks in July
  • First 2 weeks in August
  • Labor Day Weekend
  • Thanksgiving Weekend
  • Christmas through New Year's Eve

 

*It is important to note that although we attempt to be as flexible as possible in scheduling, it is difficult to receive time off around holidays.

 

Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.