Ticket Sales Agent: Riverboats at the Gateway Arch ($16.00 /hr +$500 Hiring Incentive)

Mission

Be a part of the Riverboats at the Gateway Arch team by working as a cashier in ticket sales, the Riverboat Gift Shop, or concession sales! As a Riverboat cashier you will get to experience participating in daily sightseeing cruises and specialty cruises up and down the Mississippi River! Please see below for additional information regarding position expectations, skills, and requirements. 

Expectations

• Always have a positive, friendly, and approachable demeanor while having fun!
• Continually exceed guests’ expectations by always having a guest first attitude.
• Be prompt and accountable when you are scheduled to work.
• Follow the dress code by wearing your uniform.
• Maintain a professional appearance.
• Ensure work location remains fully stocked throughout shift.
• Engage incoming and departing guests in a warm, genuine and friendly manner, answer guest inquiry line, provide directions, and help maintain cleanliness and organization of dock when working as a greeter.
• Maintain an alert, professional posture when not actively engaged in guest transactions.
• Perform side work duties such as setting up dining area on boat, refilling condiments, rolling silverware, cleaning dock, replenishing concessions, and cleaning menus.
• Maintain knowledge of pricing, menu items, and general cruise information.
• Assist with stocking and restocking supplies as necessary in the gift shop, dry storage, coolers, etc.
• Monitor and work to achieve daily, weekly, and monthly sales goals at all Points of Sale.
• Act as runner on dinner and specialty cruises when necessary.

Requirements

• Must be at least 16 years of age.
• Must pass drug and alcohol screening.
• Must pass background check.
• Must pass math proficiency questionnaire (located on employee application).
• Willing to work on a moving vessel in water and outdoors (hot and cold environments).

Knowledge, Skills & Abilities

• Possess a friendly and guest service attitude while selling event tickets, working in the gift shop, and operating the riverboat concessions
• Proper cash handling and credit card skills
• Possess knowledge of pricing, menu items, and general cruise information.
• Ability to learn ticketing computer
• Ability to maintain a clean and organized work station
• Excellent communication and presentation skills
• Able to carry/lift up to 50lbs
• Able to work in a standing position for extended periods of time
• Ability to continuously carry trays/plates up and down stairs
• Able to bend and stoop

$500 Hiring Incentive

• 1st payment - $150 following successful completion of 30 days of employment
• 2nd payment - $150 following successful completion of 90 days of employment
• 3rd payment - $200 following successful completion of 150 days of employment

*Employees must work at least 15.5 hours per week to be eligible

Benefits

• All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus.
• Free Parking on Riverfront Levee
• Discount at Arch Café
• Discount at Paddlewheel Café
• Discount at Arch Store
• 2 Free St. Louis Riverfront Cruise tickets

Typical Summer Season (Memorial Day to Labor Day) Hours of Operation are 7 a.m. to 10 p.m.

Typical Winter Season (Labor Day to Memorial Day) Hours of Operation are 7 a.m. to 10 p.m.

Closed on Thanksgiving Day, Christmas Day, and New Year’s Day

Busiest Times of the Year:

• Memorial Day Weekend
• Fourth of July
• Labor Day Weekend
• New Year’s Eve

*It is important to note that although we attempt to be as flexible as possible in scheduling, it is difficult to receive time off around holidays.\

Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.