Arch Operations Intern

Gateway Arch and Riverboat Cruises St. Louis, Missouri


Description

 

Operations Intern, Gateway Arch

Mission

The Gateway Arch is offering an exciting opportunity for a guest-focused, friendly, and accountable individual to assist us as our Operations Intern. The Operations Intern is responsible for supporting the operational efforts of the Gateway Arch ticketing, events and special projects. Please see the following information for position expectations, skills and requirements. 

Essential Outcomes

  • Train in all frontline tickets sales and tour guide positions, including frontline supervisor positions, to gain hands-on experience in all aspects of the Gateway Arch operation.
  • Support operation by working in frontline positions, especially in a supervisory capacity.
  • Assist in the development, communication, and implementation of training materials and programs for front-line staff.
  • Assist with the organization and implementation of various activities and special events in and around the Gateway Arch. 
  • Provide service support for the Gateway Arch operations staff. 
  • Plan, coordinate, and perform general office functions such as telephone support, sending and receiving of event paperwork, handling mail, and maintaining files and records.
  • Tasks may include updating operating procedures, transporting equipment, and monitoring levels of inventory.
  • Assist in special projects as needed.

Knowledge, Skills & Abilities

  • Strong organizational skills
  • Must be adaptable and versatile
  • Exceptional guest-service skills
  • Excellent verbal and written communication skills
  • Demonstrated initiative
  • Strong PC skills
  • Flexible days Monday through Friday; Must be able to work some evenings and weekends

Requirements

  • Must possess a reliable form of transportation.
  • Must be proficient in Microsoft Office Suite
  • Must be able to work 15-20 hours a week. Taking into account class schedule, must be flexible with hours/days.
  • Currently pursuing a Master’s in Industrial/Organizational Psychology or a related field..

Education

Experience

Degree:

Required: Enrolled in an Associate’s degree program or higher, Preferred: Enrolled in a Bachelor’s (junior or senior level) or Master’s program.

Years:

Minimum of 2 years in Customer Service.

Field:

Hospitality, Tourism, Recreation, Business Management or related.

Field:

 

 

Bi-State Development is an equal opportunity/ access / affirmative action/ pro-disabled and veteran employer. Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.