Senior Manager - Commercial Learning and Development, Onboarding

Location:  San Rafael, California Category: Commercial Operations

Description

BioMarin is the world leader in delivering therapeutics that provide meaningful advances to patients who live with serious and life-threatening rare genetic diseases. We target diseases that lack effective therapies and affect relatively small numbers of patients, many of whom are children. These conditions are often inherited, difficult to diagnose, progressively debilitating and have few, if any, treatment options. BioMarin will continue to focus on advancing therapies that are the first or best of their kind.

BioMarin’s Commercial organization supports our global sales and marketing efforts around the world. Our global sales force continues to solidify the company’s commercial presence in the United States and Europe and is rapidly growing in other regions, such as Latin America, the Middle East and Asia-Pacific. Come join our team and make a meaningful impact on patients’ lives.

Job Summary:

The overall objective of this role is to enable new employees to have the best possible chance for success when joining BioMarin by creating a consistent and robust onboarding experience.

Applicants should be highly tech savvy, detailed-oriented, have the ability to think beyond the immediate; be a problem solver, customer-focused, pleasantly persistent, and a collaborative team player. Candidate should be well-established in the Commercial space, have the ability to understand general Commercial business strategy and leverage insights to enhance the onboarding experience. This position will support San Rafael-based Commercial new hires in collaboration with Leadership to design and execute curricula in the company’s Learning Management System (LMS). In addition, the position will work closely with all team members to coordinate and ensure the on-boarding process is effective and efficient. Applicants will need to be comfortable with all levels of management including involving them in the process and communicating status to them on a consistent basis.

Responsibilities: Lead the on-boarding of San Rafael based Commercial employees.  This will be an evolving role that will evolve to work with Global Learning & Development partners towards a consistent global onboarding experience.

  • Work extensively with Leadership, IT and HR functions in a close and collaborative partnership to set up operational aspects of onboarding (phone, computer, benefits, etc.)
  • Build and maintain role-specific eLearning plans within Commercial LMS by uploading and organizing a myriad of training resources with varying formats
  • Analyze, build, and customize role-specific eLearning plans for LMS
  • Build out tools/resources for hiring managers
  • Provide guidance to hiring manager on their involvement in the process of the onboarding of their new hire
  • Partner with leaders and hiring managers to:
    • Develop strong working relationships
    • Conduct in-depth needs analysis with senior leaders in SRCC and Global functions
    • Determine necessary established learning assets that should be included in onboarding curriculum
    • Communicate hiring manager role in onboarding
    • Proactively provide onboarding guidance as needed
    • Encourage Best Practice Sharing across teams

 

  • Input, maintain, and assign content, update systems when necessary
  • Maintain Commercial LMS portal by collecting and communicating relevant information from CL&D team and other stakeholders through continuous process improvement and curriculum maintenance
  • Build and analyze varying reports within LMS to ensure eLearning execution and completion
  • Keep accurate and timely records of training attendance through the LMS system; provide reports to leadership when necessary
  • Capture and create processes in an easy to use format for others to understand
  • Provide up to date just-in-time technology solutions and resources for managers and new hires to enhance the learning experience
  • Survey new employees and manager experience to continually improve process
  • Utilize strong project management skills to connect and move forward key projects across diverse cross-functional partners
  • Manage assigned additional projects as needed
  • Provide mentorship to the Field Based Commercial Onboarding role
  • Problem solve as challenges arise
  • Continually look for ways to evolve role over time

EXPERIENCE

  • 3 or more years of experience preferred
  • Detail oriented
  • Experience with corporate meeting coordination and management necessary
  • Experience with Learning Management System administration
  • Knowledge in orphan diseases/biotech
  • Training experience preferred
  • Team focused
  • Collaborative
  • Positive attitude
  • Willingness to help others learn
  • Professional presence; able to work with executive levels of the organization confidently
  • Excellent written and oral communication skills
  • Expertise in PowerPoint presentation creation and integration
  • Creative problem solver
  • Can persuade and influence others; manage conflict appropriately
  • Great planning and organization skills
  • Organizationally savvy
  • Sense of urgency
  • Able to multi-task effectively with great follow up skills
  • Confidence in working with all levels of management
  • Being proactive to work requirements
  • Technically proficient including use of PowerPoint, Excel, Outlook and the iPad
  • Proficient knowledge of following systems a plus: O365, LearnShare/Compliancewire, SharePoint, Windows Office, Veeva, mobile marketing library platform, telesupport platform, Skype, Brainshark, Simpleshow

EDUCATION

  • Bachelor’ degree required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.