Description

The Field Reimbursement Manager (FRM) is a customer-facing, field-based role responsible for supporting healthcare providers, laboratories, and health systems in navigating complex coverage, coding, and reimbursement pathways for bioMérieux diagnostic solutions.

Acting as a trusted partner, the FRM delivers education, guidance, and problem‑solving support to optimize billing practices, reduce reimbursement barriers, and improve patient access to testing. This role collaborates cross-functionally with Sales, Market Access, Medical Affairs, and Commercial Operations to address customer needs, influence access strategy, and ensure compliant engagement.

This highly visible role plays a key part in supporting commercial execution and enhancing customer experience through proactive and responsive reimbursement support.

Key Responsibilities

Customer Engagement & Education

• Serve as the primary reimbursement and market access resource for assigned provider accounts and regional customers.
• Educate healthcare providers, laboratory staff, and revenue cycle teams on:
• CPT, PLA, ICD‑10, and HCPCS coding
• Claims submission processes
• Prior authorization and appeals requirements
• Deliver virtual, onsite, and webinar-based training on reimbursement and coverage topics.

Reimbursement & Access Support

• Proactively and reactively address customer inquiries related to payer coverage, coding, and reimbursement.
• Troubleshoot and resolve reimbursement challenges including:
• Claim denials
• Underpayments
• Access delays
• Support customers using approved resources to improve reimbursement outcomes and expand payer coverage.

Cross-Functional Collaboration

• Partner closely with Sales, Customer Service, and Commercial teams to:
• Support new account onboarding
• Conduct customer business reviews
• Sustain account health through ongoing reimbursement support
• Collaborate with Market Access and internal stakeholders to communicate payer trends, provider challenges, and reimbursement barriers.

Insights, Tools & Strategy Support

• Document and report payer landscape insights, reimbursement issues, and provider feedback to inform internal strategy.
• Develop and maintain reimbursement tools, guides, and training materials to support field execution and customer education.
• Represent the provider perspective internally to influence product positioning and access strategy.

Compliance & Operations

• Ensure all activities are conducted in compliance with company policies and applicable regulatory requirements.
• Support product access initiatives with measurable impact on reimbursement and revenue outcomes.

Qualifications

• Bachelor’s degree in Business Administration, Health Information Management, Life Sciences or equivalent field of study required
  • Advanced degree (MBA, MPH, MHA) preferred

Experience

• 5+ years of experience in reimbursement, market access, or revenue cycle roles within diagnostics, biotech, or healthcare with experience in a provider-facing or field-based role required
  • Demonstrated experience addressing U.S. reimbursement and payer challenges

Skills & Competencies

• Strong knowledge of U.S. payer segments (Commercial, Medicare, Medicaid)
• Working knowledge of:
  • CPT, ICD‑10, and HCPCS coding
  • Claims workflows and reimbursement processes
  • Payer policy interpretation
• Strong problem-solving capabilities focused on reimbursement issues
• Excellent communication and presentation skills, with ability to engage diverse audiences
• Ability to influence both internal and external stakeholders
• Highly organized, self-directed, and comfortable working in a remote/field setting

Working Conditions

• Field-based role with travel required (approximately 50–75% depending on territory needs)
• Valid driver’s license required

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).