Operations Director (m/w/d) – Berlin 🚀

Other Berlin, Germany





Giorgia by Big Mamma is the story of an Italian group born in France in 2013. Today we have 18 restaurants in 4 countries and in the main European capitals (Paris, London, Madrid and Munich). 

Our group is now made up of 1,500 talents and Germany is an exciting new beginning to our story! 

Giorgia (by Big mamma) has the ambition to bring to Germany: the best customer experience, the best food offer with affordable prices, products imported directly from Italy or from the region. 100% homemade, 100% fresh to enjoy in iconic places with a unique design. 

Our values: excellence,meritocracy,authenticity,entrepreneurship


Our team is growing! We are looking for profiles to start writing this new adventure in Germany with their passion and desire to grow while dreaming big! 




As OPERATIONS DIRECTOR BERLIN you will be reporting to the CEO Germany, the scope includes the management of several restaurants & several hundred employees. Your mission includes:

  1. To manage, grow and make the teams successful
  • Guide and support the restaurant managers in the execution of their tasks, help them progress, diagnose and solve problems
  • Ensure the mapping and development of talents, monitor evolutions and succession plans
  • Ensure a good social climate, work on team commitment and minimize turnover
  • Contribute to the evolution of training, and ensure the increase in competence of the teams through its continuous use
  1. To ensure the financial and operational performance of the restaurants
  • Challenge managers on their KPIs, and support them to reach the budget
  • Continuously diagnose the activity (structures, tasks management, food costs, ratios, av ticket...) and proactively deploy actions to address problems
  • Work to optimize processes and operational efficiency, make existing systems more reliable, use the cross-functional role to share best practices
  • Contribute to the annual construction of the budget, and guarantee its achievement
  • Ensure the good condition of the restaurants: alert and push for the resolution of maintenance issues, implementation of preventive training, compliance with HACCP standards
  1. To guarantee the customer experience
  • Ensure the excellence of the customer service "Big Mamma Style", in the respect of rituals known and applied by all
  • Monitor the quality and generosity of food and beverage, and act if standards are not met
  • Have perfectly maintained restaurants: cleanliness, tidiness, furniture and decorations, ...
  • Master the reservation tool, know how to challenge the rules implemented by the restaurants and help them to optimize if necessary
  1. To be an autonomous, reliable and efficient field representative of the CEO
  • Be super proactive, take initiatives, act as a business partner
  • Support the deployment of Group projects, including B-corp
  • Deploy guidelines from the support functions, explaining them and making them reliable
  • Support the implementation of tools, particularly digital tools
  • Take the "temperature" of the field, know how to alert


  • You are a seasoned manager, charismatic as well as diplomatic
  • You have excellent interpersonal & leadership skills 
  • You convince us with your great ability to analyze and synthesize, you are efficient, rigorous and well organized
  • Your very good knowledge of the restaurant industry meets previous experience in management of multiple sites/restaurants


  • Join our vivid, energized, young SQUADRA to help us shape our new adventure in Germany
  • Be part of an intercultural team, grow and learn with and from our team in France, Spain and UK
  • At Giorgia by Big Mamma everything is possible for those with the right attitude: today Berlin, tomorrow to the moon 🚀
  • We offer a permanent contract, starting as soon as possible


What are you waiting for? Fetch us your CV, we are happy to meet you!


Giorgia is an equal opportunity and equal treatment employer. Qualified applicants are considered for employment without regard to gender, gender identity, sexual orientation, race, colour, religion, national origin, disability, age or any other characteristic protected by law.