Description

Regional Director of Operations - Pacific Northwest

The Regional Director of Operations (RDO) is a senior field leadership role responsible for driving operational performance, financial results, and talent development across multiple districts. This role operates at a strategic level, translating company priorities into actionable execution while proactively identifying risks and opportunities across the region.

The RDO leads through District Managers, ensuring consistency in execution, accountability to performance standards, and the development of strong leadership pipelines that sustain long-term business growth.

Key Responsibilities

Regional Performance & Financial Leadership

• Own regional performance against Revenue and EBITDAR targets. 
• Analyze multi-unit P&L performance to identify trends, risks, and opportunities. 
• Proactively address margin erosion, payroll inefficiencies, and operational cost drivers. 
• Allocate resources strategically to maximize regional ROI. 

Leadership & Talent Development

• Build and maintain a strong bench of District Managers and future leaders. 
• Coach District Managers on leadership effectiveness, decision-making, and team development. 
• Evaluate and approve leadership talent through a strategic lens (high vs. low potential). 
• Drive accountability for building high-performing, stable store teams. 

Operational Execution & Excellence

• Ensure consistent execution of company initiatives and operational standards across all districts. 
• Monitor and drive progress against key performance indicators, including: 
• Brand sell-out performance 
• Alignment attachment rates 
• Outside purchase parts margins 
• Maintain disciplined payroll management across all service center locations. 

Coaching & Performance Optimization

• Move beyond tactical audits to assess behavioral trends and execution quality. 
• Lead District Managers through complex problem-solving and root cause analysis. 
• Establish a culture of accountability where performance metrics drive action and improvement. 

Cross-Functional Partnership

• Partner closely with Human Resources, Inventory Control, and Executive Leadership. 
• Ensure seamless execution of company-wide initiatives, integrations, and operational changes. 
• Act as a key liaison between field operations and corporate functions. 

Integration & Change Management

• Lead or support multiple business integrations, ensuring operational alignment and performance stability. 
• Drive adoption of new processes, systems, and strategic initiatives across the region. 

What Success Looks Like

• Consistent achievement of regional financial targets. 
• Strong bench of District Managers and promotable leaders. 
• High-performing, stable store teams with controlled turnover. 
• Measurable improvement in key operational KPIs. 
• Effective execution of integrations and company initiatives. 
• A culture of accountability, performance, and continuous improvement.

Minimum Requirements

• 5+ years of multi-unit leadership experience, including oversight of multiple locations and/or second-level leaders
• Proven track record of driving strong business performance, including revenue growth, profitability, payroll management, and expense control
• Demonstrated success building, developing, and retaining high-performing teams in a fast-paced, service-driven environment
• Strong operational leadership skills with the ability to drive consistency, accountability, customer experience, and KPI execution across multiple locations
• Experience coaching and developing leaders, including succession planning and talent development
• Ability to analyze business trends, identify opportunities, and implement strategic solutions to improve performance
• Experience leading operational change initiatives, integrations, acquisitions, or large-scale rollouts preferred
• Strong communication, decision-making, and leadership skills with the ability to influence and partner cross-functionally
• Demonstrated ability to execute company initiatives and deliver results in alignment with organizational goals
• Willingness and ability to travel approximately 50%, including frequent overnight stays

About Big Brand Tire & Service

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.