Big Ass Fans Careers

Big Ass Interns are smart, genuinely curious, and full of innovative ideas. They're eager to learn the ins and outs of our business and understand why we do things the way we do. Our interns don't run errands - they're here to make a real impact at the company!  As a BAF Project Services Intern, you'll be an integral part of the Big Ass Fans Project Services team.  You will be responsible for improving customer satisfaction and excellence using data and statistics to identify and recommend improvements, including engagement, BAF Dispatch system use, etc. within the BAF-certified installer network. Additionally, you will manage service work orders, including Preventive Maintenance, diagnostics, motor replacements, and assist with work order setups.  

Our success is a result of the diversity of the Big Ass Fans team. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. If this sounds exciting to you, you might be exactly what we need on our team.


Responsibilities                  

• Provide recommendations on improvements to improve customer satisfaction. 
• Gather and organize all the details needed for setting up a new work order including product details, sales notes and information, and shipping time frame.    
• Review and analyze completed projects and invoice customers.   
• Review and process installer invoices.    
• Utilize the training provided to identify potential pitfalls and issues that could occur on projects proactively.    
• Review and assess findings and observations to provide feedback to management on potential process improvements.   
• Utilize Salesforce CRM to document all call and email activity.   
• Ability to hit established KPI’s surrounding daily number of work orders set up or closed out.    
• Ability to summarize findings and recommendations in written and verbal form.    

Requirements                

• Internship is located onsite (housing/relocation not provided)
• Currently enrolled in an accredited 4-year degree program    
• Available to work a consistent weekly schedule    
• Self-motivated, driven, success-oriented individual   
• Excellent telephone etiquette, communication and organizational skills, as well as excellent written and verbal communication skills   
• Desire to learn and grow professionally
• Strong time management skills      

Why live life Big Ass?            

You’re not just a member of the Big Ass Fans team; it’s BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and well-being. Come join us as we build something truly remarkable!            

You want Big Ass Benefits? Join us in the cantina for a catered lunch followed by a game of Ping-Pong, Pool or Cornhole. Did we meet our daily goals today? Let’s open the beer fridge and play a game of pool! Don’t forget to attend the latest BAF-sponsored social outing.            

Big Ass Fans, a perennial honoree among “Best Places to Work” offers employees competitive pay and a challenging and rewarding work environment!            

Why haven’t you applied yet?            

Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.            

If you need assistance or accommodation due to a disability, you may email us at [email protected] or call us at 1.877.244.3267.