Care Services Manager (MGR-CA02-001)
About Bethany
Bethany Care Society (Bethany) is one of Western Canada’s largest not-for-profit providers of care, housing, and community services for seniors and adults with disabilities. Since 1945, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. We create caring communities to support Albertans to age well.
Why Bethany?
Why Bethany?
Bethany offers generous vacation and leave time, competitive salaries, benefits, including top-ups for maternal leaves and retirement savings programs. We are committed to employee well-being and giving back to our community. We invest in our people because they are the reason for our success.
For more information, check out this video about Working at Bethany.
For more information, check out this video about Working at Bethany.
Summary
Bethany is seeking a talented senior health care leader to be one of the Care Services Manager for Bethany Calgary.
Under the leadership of the Site Administrator, the Care Services Manager is responsible for the day-to-day operations of long-term care units and the implementation of Bethany’s strategic and business plans in alignment with our Vision and Mission of “Creating Caring Communities.” This role oversees, coordinates, and participates in the delivery of Care Services, directing and supervising staff to ensure clinical excellence and high-quality resident care.
Essential Duties, Responsibilities and Performance Measures
SERVICE EXCELLENCE
- Ensure a resident-focused care environment, promoting dignity, safety, and quality of life.
- Drive excellence in customer service, addressing resident and family concerns with professionalism.
- Maintain a safe environment by adhering to safety protocols and best practices.
TEAMWORK
- Coordinate interdisciplinary services, ensuring seamless collaboration across care teams.
- Oversee team performance, providing coaching, feedback, and development opportunities.
- Foster a culture of accountability, respect, and continuous improvement.
LEADERSHIP
- Model Bethany’s vision and values, championing quality care and a positive work culture.
- Lead and support direct reports, ensuring the success and engagement of the care team.
- Manage expenses within the approved budget, optimizing resources while maintaining high standards.
What You Bring:
Education
- A Bachelor’s degree in Nursing, Business Administration, Social Services, Health Discipline or Gerontology is required. Master’s degree preferred.
- If applicable, active practice permit in good standing with the health profession’s regulatory college.
Additional Experience & Skills
- Minimum of three years of progressive leadership or management role, with experience in Continuing Care.
- Proven ability to lead and engage large multidisciplinary teams.
- Experience managing employees in a unionized environment preferred.
- Strong ability to work in a physically and mentally demanding environment.
- Skilled in subcontractor management, ensuring clear contract execution and measurable outcomes.
- Experienced in developing and maintaining community partnerships.
- Innovative leadership with excellent judgment and interpersonal skills.
- Proficient in computer software and highly organized.
- Strong sense of accountability, integrity, and handling high-profile responsibilities.
- Membership with the Canadian College of Health Leaders preferred.
- Previous experience in a Continuing Care environment is required.
- Ability to travel between sites as required and available for on-call emergencies (rotation).
Position Information:
- Posting Number: 25-8822
- Position Number: MGR-CA02-001
- Location: Bethany Calgary (916 18a St NW, Calgary)
- Union: Non-Union
- FTE: 1.00
- Position Type: Regular Full-Time
- Hours of Work: 0800-1615 hours
- Days of Work: Monday to Friday
- Posting End Date: Open Until Filled
How to Apply:
Like what you see and think you have what it takes to join our team?
*INTERNAL APPLICANTS* Internal applicants must utilize their @bethanyseniors.com email address in order to be considered for the role; failure to do so may result in omission from the selection process.
Please note this competition may close sooner if a suitable candidate is found.
All applicants are thanked for their interest. Only those selected to move forward will be contacted.
Bethany Care Society is an equal opportunity employer.
Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.
Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to Bethany you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.