Data Analyst, Customer Success Support II

Customer Success Charleston, South Carolina


Description

The Customer Success Support Specialist (CSS) is responsible for developing high-trust relationships with Benefitfocus customers as well as responding to and resolving customer inquiries in a timely and professional manner for highly customizable Benefitfocus products. 

The primary functions of the CSS role include triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers. 

Requirements:
o 5+ years of experience in Data Analysis, EDI Specialists and/or Carrier Account Management roles, supporting complex clients and vendors
o Proven background of successful management of issue and escalation management, at both the business owner and executive levels
o Proven ability to collaborate and build strong relationships with customers and vendors
o Functional domain expertise with EDI, HRIS and/or connected systems
o Proven ability to lead effective meetings and drive and influence outcomes
o Excellent verbal and written communication skills
o Proficiency with Microsoft office products, especially excel
o Must be an independent worker that can work in a fast paced, changing environment
o Must be able to work across multiple departments to support internal customers
o Must be a strong analytical thinker
o Must have the ability to handle multiple tasks simultaneously o Strong verbal and written communication skills required  Preferred Industry

Experience:
o Applicable experience working within the Public Sector or supporting Public Sector business in a SAAS environment
o Applicable experience with Medicare administration and/or support
o Proficiency with Microsoft office products, especially Excel and Access
o Experience with conducting excel functions and audits
o Previous experience with consolidated billing services within and administration, consultative and/or support capacity
o Previous experience with retiree services within an administrative and/or support capacity - 2+ years or greater
o Relevant industry knowledge and experience within benefits consulting, benefits administration and SAAS environments

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.