Senior UX Researcher

Product/Design Remote, United States Charleston, South Carolina New York City, United States Remote, United States Remote, MA Remote, United States Remote, United States Remote, United States Remote, WV Remote, United States Remote, United States Remote, United States Remote, KS Remote, United States Remote, United States Birmingham, United States Atlanta, GA Denver, CO Detroit, United States Virginia Reno, Nevada


Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

Job Description:

Benefitfocus is searching for a Senior UX Researcher to join our team.  As a Senior UX Researcher, you will conduct both generative and evaluative research using a variety of methodologies to gain a better understanding of our users and identify opportunities to improve the user experience.

Responsibilities:

  • Skillfully identify and translate findings into insights and communicate recommendations to key stakeholders to influence product enhancements
  • Translate research goals into research questions and an appropriate test plan that adheres to user research best practices
  • Partners with cross-functional teams to drive major strategic product and business decisions through consumer insights, including both strategic initiatives and tactical initiatives
  • Provide mentorship to junior members of the research team to create consistency in our research approach and outputs
  • Other duties as assigned

Experience and Skills:

  • 5+ years of experience defining and implementing UX research initiatives
  • Experience leading research and insights initiatives, and work on high-impact issues or critical assignments, with influence on future concepts, planning and implementation
  • Research tools, including survey software, user testing software, customer experience management software and team collaboration software
  • Creation of research documents, including screeners, surveys, interview guides and reports
  • A range of research methods, including surveys, IDIs/dyads/triad, focus groups, workshops, usability evaluations, ethnographies/contextual interviews, heuristic evaluations, and card sorts/tree tests
  • Translating research findings into actionable product or business improvements
  • Research design, including selecting appropriate methodologies, sample type and size and scoping projects based on needed outcome, budget, and resources
myMap Researcher III

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.