Receptionist
Description
Position Overview:
The Receptionist is the welcoming individual at the office, ensuring the office operates smoothly and efficiently, creating a positive experience for clients, partners, and visitors.
Ideal candidates for this position have a strong service-oriented mindset, a professional demeanor, and excellent communication skills.
Essential Functions of the Role:
- Greet visitors, customers, and employees and appropriately direct/escort visitors.
- Answer and direct incoming calls to appropriate team members.
- Manage appointment scheduling for loan officers and other team members.
- Maintain a clean and organized reception area and conference rooms.
- Assist with administrative tasks such as data entry and document preparation.
- Distribute mail and manage incoming and outgoing packages.
- Assist with ad-hoc projects.
- Other duties as assigned.
Essential Knowledge/Skills/Abilities:
- A strong service-oriented mindset
- Strong communication skills
- Proven ability to multitask
- Proven ability to prioritize and multi-task
- Experience with MS Office Suite
Experience Requirements:
- Minimum of one year in office administration required.
- Financial or mortgage industry experience is a plus.
Education/Licensing Requirements:
- High school diploma or equivalent required. Some college preferred.
Working Conditions:
- Fast-paced environment.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Requires working at a desk to use a phone and computer for extended periods of time.
- Requires sitting, bending.
- Works effectively with frequent interruptions.
- Lifting requirements of 10 lbs. occasionally.
- Minimal travel <5%.