Wholesale Managing Account Manager - Remote

Wholesale Plano, Texas

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Description

Position Overview:
11 Mortgage is a dynamic lending community founded on customer centricity, and our Third Party Originations provide our customers with more home financing options. The Wholesale Managing Account Manager is responsible for overseeing the operations and pipeline management of the Account Management team. This includes staffing, performance management, and process improvement.  
 
Ideal candidates for this position have a strong leadership background with the ability to manage multiple relationships, extensive knowledge of mortgage loan programs, and the ability to identify and implement process efficiencies.
 
Essential Functions of the Role:
  • Oversee the Account Manager teams, including staffing, training, performance management, pipeline management, and workflows.
  • In partnership with other departmental leaders, identify and implement process improvements.
  • Monitor performance for trends, identifying and conducting retraining as necessary.
  • Serve as an escalation point for complex files, reviewing regulations against company overlays.
  • Work directly with underwriting and external broker partners on conditions, documents and questions.
  • Complete pre-underwriting reviews, FHA/VA checks, organize imaged documents, order servicing and data entry of key loan information into Encompass.
  • Provide daily and weekly updates to the management team.
  • Other duties as assigned.
 
Essential Knowledge/Skills/Abilities:
  • Ability to delegate and motivate team members 
  • Extensive knowledge of FHA, VA and Conventional loan programs 
  • Knowledge of Desktop Underwriter guidelines 
  • Thorough knowledge of various property types, including, but not limited to, SFR, Condos and PUDs
  • Extensive understanding of mortgage processing, underwriting and closing procedures
  • Ability to identify and anticipate needs
  • Proven ability to prioritize and multi-task
  • Excellent time management skills
  • Ability to work across organizational boundaries
  • Advanced problem-solving capabilities
  • Strong written and verbal communication skills
  • Works well with little direction

 

Experience Requirements:
  • At least five years of front-line processing experience; wholesale experience required.
  • Experience with Encompass preferred.
 
Education/Licensing Requirements:
  • Associate’s degree or equivalent work experience in residential mortgage lending.
 
Working Conditions:
  • Fast-paced environment.
  • Requires normal vision (corrected) both close and distant.
  • Requires normal hearing levels (corrected).
  • Requires working at a desk to use a phone and computer for extended periods of time.
  • Requires sitting, bending.
  • Works effectively with frequent interruptions.
  • Lifting requirements of 10 lbs. occasionally.
  • Minimal travel <5%.

 

Compensation:  $80,000 - $90,000

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