Service Centre Manager

Centre de service / Service Center Hanover, Ontario Full Time


Description

Position at Speedy Glass


Are you an experienced Retail Manager who just happens to have a passion for cars?  Are you a winning professional wanting to join a company who are progressive and invest in their people?  Then this could be the opportunity for you!  

Our Hanover Service Center is looking for a full-time Senior Service Center Manager to deliver quality results. This role will include the replacement /repair of vehicle windshields and a focus on driving top-line Sales and Customer Service results.

Your experience in a Retail
 Sales-driven, Customer Service industry will be a key contributing factor in your success at Speedy Glass.

 

Intrigued?  Read on!

 

Let us tell you about the role!

 As a Service Center Manager, you are focused on driving store performance. Your strong understanding of the retail landscape and market-specific conditions will help establish yourself as a trusted partner to your staff. Your customer-centric approach and passion will play a key role in propelling Speedy Glass as the number one choice in windshield repair and replacement.   

 At your own location, you will manage Technicians and Customer Service Representatives who provide a variety of services from glass repair and replacement to detailing a customer’s car before returning it to them, calling them to keep them updated, and checking various parts for safety and proper functioning.

 A little about you!

 

  • Retail experience with 3-5+ years' management and leadership experience preferred
  • You know how to read and react to a revenue report and can plan a staff schedule based on peak periods
  • You have experience organizing work and vacation schedules
  • You are entrepreneurial and have previous sales experience
  • You are very hands-on and enjoy repair and replacement of windshields yourself
  • Degree or diploma would be nice, but real-life experience is great
  • You like cars, a lot.
  • Tools and technology are pretty fun too (and we have a lot of cool ones)
  • People like you and respect you
  • You like people and respect them
  • You’re smart and have good business sense
  • You pride yourself in delivering results and customer service results.

 

What you can expect! 

  • A great place to work – make a difference while working with a supportive team of performance and customer-driven individuals
  • Comprehensive classroom and on-the-job training
  • A competitive compensation plan and full benefits from your first day!
  • Predictable business hours so you can plan your evenings and Sundays!
  • Opportunities for growth and advancement




We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process.  If you are contacted for a job opportunity, please let us know if you require accommodations as a result of disability to ensure your fair and equitable participation throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.