Evening Program Coordinator

Administrative Greenfield, MA


Position at Health Care Resource Centers

Full Time Evening Program Coordinator

The Program Coordinator performs a variety of complex administrative, clerical and accounting functions for patient billing, including verification of invoice information, maintenance of third party billing records, Data Entry as needed, and resolution of a variety of problems. Follows up on submitted claims and patient billing; resubmits claims or resolves problems. May handle cash items and accounts receivable posting. Perform administrative functions and assist with the coordination of office activities under the supervision of the Treatment Center Director. Maintain the paper flow of clerical functions in the office.  Help manage related expenditures in a fiscally responsible manner in accordance with the company’s budget.

Essential Job Functions

  • Reviews, maintains, and processes fiscal/account records and transactions related to patient’s account
  • Verifies insurance benefits and billing information by terminal and/or telephone.
  • Annotates accounts with insurance coverage and estimated patient shares.
  • Contacts third party payers (insurance providers and state/federal agencies) for payment post billing.
  • Resolves issues with payment and billing, authorization process.
  • Forwards information as appropriate to expedite payment
  • Maintains accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence
  • Insures completion of pre-authorization process by inquiry and referral to clinician.
  • Monitors insurance authorizations and claim rejections.
  • Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient’s accounts
  • Performs tasks consistent with authorization and billing requirements.
  • Maintains concurrent authorizations as needed.
  • Contacts patients for payment of account or payment arrangements according to current policy.
  • Prepares weekly production logs for self-pay clients
  • Tracks self-pay balances.
  • Maintains confidentiality of patient records.
  • Responds appropriately to requests for information regarding accounts from payer, attorney, and others.
  • Maintains a regular and present in office schedule adhering to company policies at all times.
  • Enters new admissions into EHR database.
  • Assists in obtaining and following up on patient histories from other NTP’s.
  • Assists with checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
  • Assists with archiving discharged files, including archiving
  • Conducts follow up calls when necessary.
  • Assists with various administrative duties, as assigned by Treatment Center Director.
  • Verifies insurance eligibility, when applicable
  • Supports organizational and departmental philosophies, goals, and objectives and through own behavior lead and motivate others to do so.
  • Maintains appropriate records as required by Company protocol and Federal and State Regulations.
  • Assists in obtaining and following up on patient histories from other NTP’s.
  • Other duties, as assigned.




  • At least 18 years of age.
  • High School diploma required, Bachelor’s degree preferred.
  • Minimum of 2 years’ experience in a supervisory role preferred.
  • Previous experience working with substance abuse population or related field strongly preferred.
  • Exceptional oral and written communication skills.
  • Excellent documentation and computer literacy skills required.
  • Demonstrable ability to comply with accepted professional standards and practices.
  • Exceptionally detail-oriented.
  • Demonstrate ability to meet deadlines.
  • Must have the ability to multitask.
  • Must be able to operate effectively in a fast-paced environment with attention to detail.
  • Satisfactory references from employers and/or professional peers.
  • Satisfactory criminal background check.
  • Satisfactory drug screen.


  • Competitive salary
  • Comprehensive benefits package including medical, dental, vision and 401(K)
  • Generous paid time off accrual
  • Excellent growth and development opportunities
  • Satisfying and rewarding work striving to overcome the opioid epidemic


COVID-19 considerations:

Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City. 

Here is what you can expect from us:

HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting.  Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.  

HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.