Business Office Support Coordinator
Description
Business Office Support Services Coordinator
Job Summary:
BayMark Health Services is looking for a Business Office Services Coordinator to be responsible for the audit of patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies for the OTP clinics. They will ensure all internal policies and processes are being followed at the clinic. Additionally, they will ensure clinics are using standardized forms. Finally, they will provide hands on training at each clinic to include scheduling, admissions, authorizations, referrals, data entry, payer changes and insurance verification.
Essential Job Functions:
- Identifies trends that may result in insurance claim rejections/denials and remedy expediently.
- Audits Daily Reconciliation Reporting, Deposits and record keeping monthly.
- Performs those duties necessary to ensure all accounts are processed accurately and efficiently.
- Oversees the adjustment/discharge balance process for all clinics.
- Monitors adjustment request, justifications and identify billing trends.
- Monitors self-pay patient account, balances and billing.
- Serves as a liaison for the RDO/RVP and NSC.
- Addresses special financial circumstances related to billing, self-pay discounts, discretionary discounts, and creative financial problem solving.
- Provides exceptional customer service for internal contacts such as but not limited to staff, physicians, and management throughout the organization.
- Delivers superb customer services for external contacts include but not limited to patients, families, insurance companies, governmental agencies, collection agencies, and other third parties.
- Provides training and compliance review to multiple medical clinics located throughout the country.
- Compiles financial statistics for budgetary and reporting purposes weekly.
- Maintains a regular and present in office schedule adhering to company polices at all times.
- Monitors collection actions and assist fiscal clerks in establishing payment arrangements accurately and in accordance with our policies
- Attends all weekly calls
- Assists in facilitating onsite training
- Assists with departmental coverage as requested
- Other duties, as assigned.
- Travel up to 50%
Qualifications:
- Minimum three years’ experience working in patient financial services, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and a minimum two years of experience working in healthcare.
- Previous experience with Revenue Cycle Management Systems/Practice Management Systems.
- Excellent computer skills including Excel.
- Behavioral health or substance abuse experience helpful.
- Strong verbal and written communication skills.
- Compliance with accepted professional standards and practices.
- Ability to handles and maintain composure in stressful situations.
- Satisfactory references from employers and/or professional peers.
- Exercise good judgment and decision making skills.
- Strong interpersonal skills with a service-oriented mindset.
- Accuracy and attention to detail and follow-through.
- Demonstrates discretion in handling confidential and sensitive information.
- Strong time management skills.
- Satisfactory criminal background check.
- Satisfactory drug screen.
Benefits:
- Competitive salary
- Comprehensive benefits package including medical, dental, vision and 401(K)
- Generous paid time off accrual
- Excellent growth and development opportunities
- Satisfying and rewarding work striving to overcome the opioid epidemic
COVID-19 considerations:
Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City.
Here is what you can expect from us:
BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations.
BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.