Description

• Reviews, maintains, and processes fiscal/account records and transactions related to patient’s accounts.
• Verifies insurance benefits and billing information by terminal and/or telephone.
• Annotates accounts with insurance coverage and estimated patient shares.
• Contacts third party payers (insurance providers and state/federal agencies) for payment post billing.
• Resolves issues with payment and billing, authorization process.
• Forwards information as appropriate to expedite payment.
• Maintains accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence.
• Insures completion of pre-authorization process by inquiry and referral to clinician.
• Monitors insurance authorizations and claim rejections.
• Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient’s accounts
• Performs tasks consistent with authorization and billing requirements.
• Maintains concurrent authorizations as needed.
• Contacts patients for payment of account or payment arrangements according to current policy.
• Prepares weekly production logs for self-pay clients.
• Tracks self-pay balances.
• Maintains confidentiality of patient records.
• Responds appropriately to requests for information regarding accounts from payer, attorney, and others.
• Maintains a regular and present in office schedule adhering to company policies at all times.
• Enters new admissions into EHR database.
• Assists in obtaining and following up on patient histories from other NTP’s.
• Assists with checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
• Assists with archiving discharged files, including archiving
• Conducts follow up calls when necessary.
• Assists with various administrative duties, as assigned by Treatment Center Director.
• Verifies insurance eligibility, when applicable
• Supports organizational and departmental philosophies, goals, and objectives and through own behavior lead and motivate others to do so.
• Maintains appropriate records as required by Company protocol and Federal and State Regulations.
• Assists in obtaining and following up on patient histories from other NTP’s.
• Other duties, as assigned.

• At least 18 years of age.
• High School diploma required, Bachelor’s degree preferred.
• Minimum of 2 years’ experience in a supervisory role preferred.
• Previous experience working with substance abuse population or related field strongly preferred.
• Exceptional oral and written communication skills.
• Excellent documentation and computer literacy skills required.
• Demonstrable ability to comply with accepted professional standards and practices.
• Exceptionally detail-oriented.
• Demonstrate ability to meet deadlines.
• Must have the ability to multitask.
• Must be able to operate effectively in a fast-paced environment with attention to detail.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check.
• Satisfactory drug screen.