Technical Support Engineer

Engineering Chelmsford, Massachusetts Alpharetta, Georgia Atlanta, Georgia Boston, Massachusetts

Job ID: 23-118

Come Join Our Passionate Team!  At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.


Envision yourself at Barracuda:

The Barracuda Technical Partner Success Team is expanding and adding an additional technical specialist resource to its Customer Success team in North America within the MSP group.  We are seeking a talented, motivated escalation engineer to join our team and specialize in our Network and Email Security solutions.

The primary function of the Technical Support/Escalation Engineer is to work closely with our Sales and SE Teams and be a subject matter expert on our Network and Email Security portfolio. This role will focus on technical customer support, internal and external training, along with presenting Barracuda’s Network and Email Security solutions to prospective customers/partners, creating and delivering demonstrations of the products, gathering and validating technical requirements, and making appropriate technical recommendations.  As an Escalation Engineer, you’ll utilize your excellent communication skills to answer technical questions in addition to clearly and persuasively articulating Barracuda’s mission, product and business value.

What you'll be working on:  

  • Provide presales and post-sales technical support (Which may include installation assistance and training) to the company’s customers.
  • Deliver compelling product demonstrations and presentations.
  • Assist in qualifying opportunities, validating technical requirements and providing appropriate product recommendations.
  • Answer technical questions, overcome objections and help sales position against competitive solutions
  • Engage appropriate internal resources like sales, product management, product marketing, CSE’s and others when necessary to help close opportunities.
  • Follow-up with prospective customers during evaluation phase.
  • Working knowledge of public cloud environments including AWS and Azure, a plus
  • Language skills: English, other languages depending on markets.
  • Said functions may be altered depending on the needs of the company

What you bring to the role:

  • An understanding of data protection and/or email archiving solutions and technologies.
  • Excellent written, verbal and presentation skills.
  • Able to work efficiently and effectively under pressure, while changing and realigning priorities.
  • Strong attention to detail.


What you’ll get from us:

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits
  • Volunteer opportunities