Field Support Technician
Description
Do you have the ability to solve technical needs for customers?
Are you technically inclined with installation?
Do you enjoy providing excellent customer care?
If so, you should be at Levata!
We are seeking a Field Support Technician to install and maintain cabling systems for our customers. In this role you will be required to assess the needs of the customer, lay the required cables, and assist with the installation of cabled equipment. You may also be required to troubleshoot networking or equipment issues.
To ensure success as a Field Support Technician, you should have expert knowledge of telecommunication systems, advanced troubleshooting skills, and high-level interpersonal skills. A top-notch Field Support Technician works quickly and efficiently while maintaining strong customer relations.
This position has 50% travel requirements and may require work on weekends at client sites.
What You'll Do
- Meeting with customers to discuss their cabling needs.
- Mapping out the area and assessing equipment requirements.
- Installing cables in homes and offices.
- Identifying and removing old or redundant cables.
- Troubleshooting cable and network issues.
- Assisting with the setup of equipment, including televisions, routers, telephones, and computers.
- Troubleshooting cable and equipment malfunctions.
- Providing basic operating instructions.
- Completing job reports.
- Maintaining stock levels at the office and in the vehicle.
What You'll Need
- High school diploma or GED.
- Previous work experience as a cable technician or cable installer.
- Advanced knowledge of telecommunication systems and electrical equipment.
- Knowledge of electrical systems.
- Good interpersonal skills.
- Ability to work independently.
- Ability to travel.
- Advanced troubleshooting skills.
- Ability to work in cramped spaces and at heights.
Who You Are
We take our guiding values seriously. You should be someone who will:
- take action. You respond quickly to customers and seek excellence in everything you do.
- build trust. You always act in a customer’s best interest and do what you say you will do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are
- Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.