Levata Careers

ELECTRONIC REPAIR TECHNICIAN 

JOB DESCRIPTION 

DUTIES AND RESPONSIBILITIES: 

• Diagnosing and troubleshooting, both hardware and software analysis of mobile computing devices 

• Electronic repair work including soldering, component level replacement, and board-level hot air re-work 

• Refurbishment of previously owned hardware 

• Staging and configuration of customer-specific software and needs 

• Efficient and accurate completion of orders to meet customer commitments 

• Follow Carlton’s 7-Step Repair Process to ensure delivery of a quality product every time; final inspection and cleaning of devices prior to shipment 

• Responsibility for accurate parts inventory and maintaining a clean, safe, and organized work environment 

• Communicate with management and procurement when suspected software and/or hardware problems need to be addressed internally 

• Completion of special projects assigned by management, i.e. customer-specific projects, research and development, quality control 

• Other responsibilities as assigned by Manager 

• the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job; duties, responsibilities, and activities may change at any time with or without notice. 

In addition, candidates should possess the following qualifications: 

• Experience using electronic testing equipment and tools, i.e. multi-meters, hot air workstations, soldering irons 

• Strong troubleshooting skills and problem-solving skills 

• Computer, smartphone, and/or tablet repair experience would be a plus 

• Knowledge of Microsoft Office and its related products (Excel, Teams, Outlook) 

• Familiarity working in an ERP/CRM system would be a plus 

• Ability to organize and manage multiple priorities and effectively deal with tight deadlines and pressure, planning out each day and staying focused on tasks 

• Ability to read and follow written procedures 

• Application support experience would be a plus 

• Excellent written and verbal communication skills, a candidate who is not afraid to ask questions and can appropriately use available resources; work in a team environment 

• High attention to detail and accuracy 

• Self-motivated with the ability to work independently without supervision 

• Reliable, dependable attendance is essential 

• Willingness to learn other functions and expand the role, if needed 

Working Conditions and Physical Effort: 

• Work is normally performed in a light industrial environment 

• Must be able to lift 30 lbs. without assistance on a regular basis 

• Must be able to speak and understand English 

Benefits: 

• Competitive pay 

• 100% of premiums paid for Employee-only Medical, Life, STD, and LTD insurance; additional options for dependent Medical 

• Optional Dental and Vision Insurance 

• Vacation and Sick Leave, upon hire, with a vacation accrual rate higher than most companies 

• $50,000 in paid Life Insurance 

• 401(k) Plan 

• Flexible Savings Account (FSA) plans 

• Paid holidays 

• First shift hours 8 AM – 4:30 PM 

• Hands-on training 

• A very clean, organized, and air-conditioned Technical Center with individual work desks 

• Great team environment and culture with FUN people! 

COMPANY DESCRIPTION