Customer Success Manager
Description
At SLS, we offer a comprehensive RFID portfolio featuring proprietary hardware, software, and consumables, creating best-in-class solutions for customers. With two decades of experience in the industry, you will join a team of experts committed to partnering with customers to realize the full potential of RFID throughout their products’ life cycles.
SLS is a subsidiary of Levata, a global technology company that offers mobility, automation, and visibility, the expertise to connect people, data, and assets, and the insights to shift from day-to-day management to driving what’s next. As the flagship offering of the Supply Chain Visibility platform, SLS associates enjoy all the benefits of a major technology company while operating in a fast-paced, entrepreneurial environment.
We are seeking a Customer Success Manager who will become the face of SLS to our installed customer base. The role will spearhead the adoption of modern customer success processes, working closely with key customers, and SLS team members. Ultimately, the Customer Success Manager will generate world-class customer experiences through in-depth product knowledge, exceptional relationship building, genuine and thoughtful customer advocacy and successful technology adoption
What You'll Do:
- Own customer relationships throughout their life cycles, targeting full adoption of purchased solutions and expanded use of our offerings, ultimately creating reference customers.
- Lead regular business reviews with customers on system performance, ongoing projects, open issues, and resolutions.
- Develop and deploy quantitative methods for tracking customer success, providing a holistic view of the health of our installed customer base.
- Conduct internal briefings on key customers, educating other customer-facing teams such as Service, Sales, Engineering and Software on key issues at customer sites.
- Learn capabilities of competing organizations and adapt SLS offerings to ensure we are best-in-class.
- Develop a holistic view of potential partners, prioritize targets, and execute sales strategies.
What You'll Need:
- College degree, technical degree, or the equivalent
- 3+ years of Customer Service experience; RFID industry experience preferred
- Excellent written and verbal communication skills as well as sound decision making
- Strong organizational and analytical capabilities
- Entrepreneurial attitude, ready to work in a fast-paced technology environment
- Comfort working both independently and as part of a team.
Who You Are
We take our guiding values seriously. You should be someone who can:
- take action. You respond quickly to customers and seek excellence in everything you do.
- build trust. You always act in a customer’s best interest and do what you say you will do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
What We Offer
Compensation range
Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
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