Customer Service Administrator
Description
At Levata, we believe in making your journey with us prioritized by a focus on the customer and filled with impactful opportunities to elevate your potential. As we think big, we serve as champions to our customers, enabling what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
We are seeking a Service Administrator who will be responsible for the management of hardware repairs and service contracts within our Services team. The Service Administrator is central to our Service offering, managing repairs on behalf of customers to vendors and 3rd parties. The Service administrator will understand the importance of resolving requests in a timely fashion and supervise vendor processes of the requests.
What You'll Do:
- Create RMA’s (Repair Material Authorization) on behalf of customers.
- Update customers and sales with RMA status.
- Create waybills and tracking shipments.
- Obtain RMA’s from the manufacture or 3rd parties.
- Support the service team by answering customer, sales and vendor inquiries.
- Support the repair tech and the sales team with any repair related issues.
- Maintain and update the RMA status in systems
- Understand customer service contracts details.
- Communicate details to customers on their service contracts details and gathering necessary information needed for repairs.
- Create repair sales orders, if required.
- Source and inventory spare parts, if required.
What You'll Need:
- Two years general administration and customer service background
- Exceptional verbal, written and presentation skills
- Ability to problem solve
- Ability to work effectively both independently and as part of a team
- Competency in Microsoft applications including Word, Excel, and Outlook
- Ability to work on tight deadlines
- Ability to multi-task and manage team workflow
- Excellent organizational skills
- Process oriented with analytical and problem-solving abilities
- Attention to detail
Who You Are
We take our guiding values seriously. You should be someone who will:
- build trust. You always act in a customer’s best interest and do what you say you will do.
- take action. You respond quickly to customers and seek excellence in everything you do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are
Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life, turning customer challenges into potential. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.
Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.
What We Offer
- Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.