Bench Technician
Description
Join the OCR Canada team, a Levata company, as a Bench Technician. We are looking for a motivated and detail-oriented individual who enjoys troubleshooting, repairing, and refurbishing mobile and wireless technology equipment. This role plays an important part in supporting our customers by diagnosing issues, repairing devices, and ensuring equipment is restored to high operational standards.
This is an onsite role based out of our offices at:
25 Royal Crest Court, Suite 100, Markham, ON L3R 9X4, Canada
About Levata
At Levata, we partner with customers to transform their operations through mobility, automation, and visibility solutions. We help organizations modernize workflows and improve operational efficiency through industry-leading technology solutions and services.
Our Values
• Build Trust
• Take Action
• Think Big
• Make It Easy
• Win Together
What You'll Do
• Diagnose, troubleshoot, and repair customer-returned devices and equipment
• Adjust, calibrate, align, and modify circuitry and components
• Perform testing on malfunctioning devices using diagnostic equipment
• Troubleshoot and repair devices down to the component level
• Solder and replace SMD components as required
• Disassemble and reassemble electro-mechanical devices including phones, tablets, and handheld devices
• Replace and upgrade internal hardware components
• Install operating systems and software
• Refurbish pre-owned mobile devices and equipment for reuse
• Utilize manufacturer resources and technical documentation to identify repair solutions
• Operate PC-based testing programs and accurately document repairs performed
• Maintain and update service management systems and repair records
• Support inventory tracking and service request order management
• Maintain a clean, organized, and safe work environment
• Diagnose, troubleshoot, and repair customer-returned devices and equipment
• Adjust, calibrate, align, and modify circuitry and components
• Perform testing on malfunctioning devices using diagnostic equipment
• Troubleshoot and repair devices down to the component level
• Solder and replace SMD components as required
• Disassemble and reassemble electro-mechanical devices including phones, tablets, and handheld devices
• Replace and upgrade internal hardware components
• Install operating systems and software
• Refurbish pre-owned mobile devices and equipment for reuse
• Utilize manufacturer resources and technical documentation to identify repair solutions
• Operate PC-based testing programs and accurately document repairs performed
• Maintain and update service management systems and repair records
• Support inventory tracking and service request order management
• Maintain a clean, organized, and safe work environment
Required Characteristics
• Strong troubleshooting and problem-solving skills
• Detail-oriented with strong organizational abilities
• Comfortable working independently and within a team environment
• Mechanically inclined with the ability to handle delicate electronic components
• Positive attitude with a willingness to learn and adapt
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and documentation skills
• Comfortable using repair software, databases, and PC-based diagnostic tools
• Strong troubleshooting and problem-solving skills
• Detail-oriented with strong organizational abilities
• Comfortable working independently and within a team environment
• Mechanically inclined with the ability to handle delicate electronic components
• Positive attitude with a willingness to learn and adapt
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and documentation skills
• Comfortable using repair software, databases, and PC-based diagnostic tools
Education & Experience
• High School or Equivalent
• Familiarity with Windows operating systems and hardware installation
• Technical education or related certifications considered an asset
• High School or Equivalent
• Familiarity with Windows operating systems and hardware installation
• Technical education or related certifications considered an asset
What We Offer
• Salary of $38000-$40,000 plus 5% bonus
• Salary of $38000-$40,000 plus 5% bonus
• Supportive and collaborative team environment
• Opportunity to work with leading mobility and wireless technologies
• Comprehensive healthcare benefits
• Paid vacation time
• Career growth opportunities within Levata
• Opportunity to work with leading mobility and wireless technologies
• Comprehensive healthcare benefits
• Paid vacation time
• Career growth opportunities within Levata