Sr Field Support Technician

Professional Services United States

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Description

Do you have the ability to solve technical needs for customers?
Are you technically inclined with leading installation projects?
Do you enjoy providing excellent customer care?   

If so, you should be at Levata!   

We are seeking a Sr Field Support Technician to install and maintain cabling systems for our customers. In this role you will be required to assess the needs of the customer, lay the required cables, and lead a team to install cabled equipment. You may also be required to troubleshoot networking or equipment issues.   

To ensure success as a Sr Field Support Technician, you should have expert knowledge of telecommunication systems, advanced troubleshooting skills, experience leading installation projects and high-level interpersonal skills. A top-notch Field Support Technician works quickly and efficiently while maintaining strong customer relations.   

What You'll Do   

  • Mentor & train Junior level technicians, providing development opportunities to the team.
  • Assume responsibility for prioritizing tasks at customer sites and manage setup of equipment, including televisions, routers, telephones, network equipment and computers.
  • Meet with customers to discuss their cabling needs.
  • Map out the area and assessing equipment requirements.
  • Install cables in homes and offices.
  • Identify and remove old or redundant cables.
  • Troubleshoot cable and network issues.
  • Troubleshoot cable and equipment malfunctions.
  • Provide basic operating instructions.
  • Complete job reports.
  • Maintain stock levels at the office and in the vehicle.

What You'll Need    

  • High school diploma or GED.
  • Industry certification within Network Infrastructure Installation is preferred.
  • 5+ years previous work experience as a cable technician or cable installer.
  • Advanced knowledge of telecommunication systems and electrical equipment.
  • Knowledge of electrical systems.
  • Good interpersonal skills.
  • Ability to work independently.
  • Ability to travel up to 75% including potential for weekend and off hour site visits.
  • Advanced troubleshooting skills.
  • Ability to work in cramped spaces and at heights.

Who You Are   

We take our guiding values seriously. You should be someone who will:   

  • take action. You respond quickly to customers and seek excellence in everything you do.
  • build trust. You always act in a customer’s best interest and do what you say you will do.
  • think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
  • make it easy. You find ways to solve problems and bring clarity to complex challenges.
  • win together.You are inclusive and collaborate to delight the customer and deliver success together.

Who We Are   

Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority. 
 
Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together. 
 
  ​ 
What We Offer​ 
 
  • Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.​
 ​ 
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.  Please see EEO is the Law. ​ 
 ​ 
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.​ 
 
 
 
 
 

 


 

   

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