Regional Business Partner, Associate Relations- South Region

Central Team Support


Summary and Qualifications:

The primary function of the Regional Business Partner, Associate Relations is to provide associate relations, compliance and performance management support for field associates and leadership in a specified region to ensure a professional, productive, and legally compliant environment. They support a culture that promotes trust, open communication and problem resolution consistent with the Mars Five Principles. This position is typically the first point of contact for leaders and hospital associates, helping to interpret and enforce policies and practices while providing advice and support on all associate relations issues. The Regional Business Partner helps to ensure a fair and consistent approach to our policies and procedures.

Essential Responsibilities and Tasks:

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.

  • Conduct investigations into associate complaints involving employment risk matters such as harassment, discrimination, and retaliation.

  • Handle and resolve all associate complaints and issues by providing advice, guidance, coaching and support to managers with all matters relating to associate relations.

  • Guide, train and direct managers on the execution of P&O policies and processes to ensure appropriate legal and corporate compliance.

  • Analyze, make astute recommendations and track P&O trends and metrics to drive results and embed people strategies around wellbeing and associate engagement.

  • Develop effective relationships with the business to promote great associate relations across the organization.

  • Identify, develop, and recommend appropriate action based upon investigative findings including targeted training/coaching, improvement action plans, disciplinary action, and adverse employment actions.

  • Act as an effective liaison with CTS/ Field to ensure P&O polices, processes and best practices are being followed.

  • Educate, advise and challenge line managers on the importance of our culture and how to make decisions that incorporate our Five Principles.

  • Help create a performance culture by training line managers to effectively understand and use our performance tools, systems and team development philosophy.

  • Challenge courageously, acting as the conscience of the organization with a high degree of emotional intelligence.

  • Monitor trends in employment practices, advising on appropriate proactive action.

  • Identify potential work relationship issues by conducting environmental scans, pulse checks and stay interviews, summarizing findings and trends.

  • Maintain working knowledge of Federal, State, and local laws and employment legislation that impact designated region of accountability.

  • Engage Associate Relations Center of Excellence as appropriate to address non-routine employment situations.

  • Other job duties as assigned.

Special Working Conditions:

  • Approximately 40-70% travel required.

  • Must be able to travel long distances by air, train or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver's license and proof of insurance.

  • Ability to work at a computer for long periods of time.

  • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.

  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

  • The noise level in the work environment is normally moderate.

  • Environment where pets are present.

  • Ability to establish and maintain a home office.

Experience, Education and/or Training:

  • Bachelor's degree in Human Resources or Business Operations required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

  • Minimum five years Human Resources with four years intermediate to advance level employee relations and investigation experience required.

  • Knowledgeable in employment law, ADA and EEO regulations and employment laws and legislation required; hands-on experience with legal claims a plus.

  • Conflict resolution or workplace mediation exposure/experience.

  • Self-starter with strong self-discipline including the ability to work effectively and autonomously without onsite supervisory presence.

  • Multi-state, multi-site experience in the retail sector preferred.

  • Experience using Case Management systems preferred.

  • Spanish speaking preferred.

  • Prefer health care background (veterinary or human healthcare, pharmaceutical, etc.).


Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.