Bike Shop Technician

Retail West Valley City, Utah

Position at Backcountry


Assembly and inspection of complete box and custom bikes, frame prep, wheel building/truing, etc.

●Intake of customer bikes for service and routine maintenance.

●Diagnosis of issues on bikes and estimation for cost of repair

●Perform comprehensive bike services including builds, component swaps, tubeless set up, brake install and bleeds, etc.

●Communicate directly with customers and provide updates on the status of their service needs

●Source parts and other shop supplies necessary to complete all services

●Manage and maintain a demo fleet of bikes and other outdoor gear

●Perform general shop duties, training, and special projects as directed by supervisor

●Provide support on the sales floor during times of high traffic or when technical product knowledge is required


Minimum 3 years experience as a high-end mountain and road bike assembler/mechanic as demonstrated by proficiency in the following:

        Bike Service writing/Diagnostics

        Disc brake set up

        Derailleur setup and adjustment


        Proper frame prep techniques (facing and tapping)

        Wheel truing

        Understanding of bicycle fit

        Attention to detail and ability to problem solve issues

        Proficiency with computer programs

        General computer, email, word processing, and internet skills

           Understanding timely completion of tuning requests and the ability to meet these timelines.


Seek it. Find it. Send it. We help customers seek the perfect gear for their backcountry, find their awe, and send it their way. Through our five brands—Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and Steep&Cheap—we give our customers the gear, knowledge, and inspiration they need to chase life’s greatest moments. We foster local outdoor communities around the locations of our expanding number of retail stores, and we’re actively creating a more inclusive and equitable outdoors for all through our Diversity, Equity & Inclusion initiatives.

We’re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we curate the best assortment of premium gear and apparel, a premium shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational and informative content.

We take growth and personal fulfillment seriously. For our employees—aka, our Herd—this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like an exceptional gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office. 

When you join the Backcountry Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skintrack laps are the norm, MTB rides are our lunch break, and you’ll regularly find coworkers hitting the trail together post-work. Benefits are competitive and include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, Flexible Spending or Health Savings Account.

Thanks for exploring our careers! For your time and effort, use promo code CAREERS22 for 15% off full-price items in your cart. Some exclusions apply.