Merchandise Specialist - Quality Control (AM Shift)

Fulfillment Christiansburg, Virginia


Position at Backcountry

The Merchandise Specialist - Quality Control is responsible for being the area merchandise specialist over owned brands quality control, resolving quality control issues, and aiding the Senior Manager, Owned Brands with establishing and implementing quality control process.  When not performing QC duties this person will be required to fill specialist duties in assigned areas in the Fulfillment Center.

About the Job

  • Collaborate with Senior Manager, Owned Brands to establish quality control requirements for inventory
  • Audit all Owned Brands shipments according to established AQL standards
  • Identify material defects in workmanship, materials, construction, measurements, packaging as they arise
  • Work with finance to enforce chargeback schedule on Owned Brands products
  • Work with Senior Manager, Owned Brands to notify manufacturing partners of quality issues and create action plans for resolution
  • Computer usage
  • Read and audit labels
  • Analyze inventory and problems and initiate a resolution
  • Compile and send out end-of-day reports
  • Communicate effectively via MS Outlook email
  • Coach employees on job-specific tasks
  • Use handheld to scan and process inventory
  • Identify, count and sort packages and inventory with high level of accuracy
  • Train new employees
  • Use internal reporting program, Jira, to log problems
  • Track data using MS Excel
  • Participate in team meetings, receive instructions, and provide feedback as appropriate
  • Understand and differentiate between shipping methods and sort packages accordingly
  • Operate pallet jack
  • Use automated packaging equipment
  • Maintain a clean work space
  • Assign work to employees in absence of supervisor
  • Complete and maintain forklift certification training (if trained and active forklift operator)
  • Other duties as assigned
About You
  • High school diploma or equivalency
  • 6 months experience in distribution center
  • Verbal and written comprehension of the English language required
  • Basic math skills required
  • Must be able to apply established procedures and follow oral/written instructions
  • Must be able to work independently without direct supervision and organize/prioritize work load to ensure completion of all tasks within established time frames
  • Must be able to deal with the pressure of meeting production schedules
  • Computer skills, including familiarity with the internet and email required
About Backcountry

Backcountry is a portfolio of premium specialty retail brands. We create remarkable customer experiences through the best selection of premium outdoor product, a flawless shopping experience, the expertise of our gearheads, the lightning speed of our fulfillment, and the shared knowledge of our Community. We operate six specialty stores – Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, SteepandCheap, and Whiskey Militia.