Retail Sales Floor Lead

Retail West Valley City, Utah


Position at Backcountry

POSITION TITLE: Retail Sales Floor Lead

REPORTS TO: Retail Store Manager & Assistant Store Manager

BUSINESS/COMPANY/DEPARTMENT: Gearhead Operations

The Sales Floor Lead helps maintain a profitable store that offers an elevated customer experience. You will work with all members of the Retail Store team to maintain customer service standards from start to finish. You will help with all aspects of order management, inventory accuracy and visual merchandising needs, all while ensuring the store hits metrics for sales and profitability.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

        Place sales orders, process returns, and set up exchanges

        Support customers by helping them select relevant products or answer gear questions

        Close the retail store at designated time and complete associated closing responsibilities

        Help uphold coaching and feedback provided to the team by management

        Set example to retail store gearheads by providing exemplary customer service

        Ensures the retail store is open and ready to receive customers at designated operational hour

        Ability to identify order and inventory issues, and seek the right solution

        Cycle count to maintain the highest level of inventory accuracy

        Maintain cash drawer, spreadsheet and bank deposits

        Assist management with onboarding new staff

        Maintain, organize, and identify inventory needs for floor and window displays

        Assist in store inventory change over process and help the visual merchandiser maintain floor set.   

QUALIFICATIONS, SKILLS & ABILITIES:

        Knowledge of the gear we sell

        Proficient with Computers and Software products

        Strong ability to multitask

        Excellent verbal and written communication skills for multiple audiences including employees and customers

        Ability to prioritize and manage conflicting demands

        Working knowledge of MS Office products

PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT:

        Regularly use hearing/speech abilities to communicate with coworkers, give/receive instruction, listen for equipment malfunctions, etc.

        Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus

        Regularly stand/walk on concrete floor

        The employee must occasionally kneel, stoop crouch, twist and lift up to 10 pounds, with or without accommodations

        Employee may be required to infrequently lift/carry items that weight up to 60 pounds

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.