Retail Assistant Store Manager

Retail Chicago, Illinois

Position at Backcountry

POSITION TITLE: Retail Store Assistant Manager

REPORTS TO: Retail Store Manager



The Assistant Retail Store Manager helps maintain a profitable store that offers an incredible guest experience. You will work with all members of the Retail Store team to maintain customer service standards by supervising the Retail Store Gearhead team, manage inventory, visual merchandising and orders, all while ensuring the store hits metrics for sales and profitability.



        Provide coaching & feedback to Retail Store Gearheads

        Fix inventory issues and problem orders

        Manage cash drawer, spreadsheet and bank deposits

        Assist Retail Store manager in creating an efficient and effective schedule

        Assist with onboarding new staff

        Help customers in times of increased store traffic

        Run daily metrics to determine team performance and impact

        Manage back of house logistics, receipts and organization of inventory

        Manage shop staff and non inventory services



        Knowledge of the gear we sell

        Visual Merchandising experience is preferred

        Proficient with Computers and Software products

        Strong ability to multitask

        Excellent verbal and written communication skills for multiple audiences including employees and customers

        Ability to prioritize and manage conflicting demands

        Working knowledge of MS Office products

        Experience with Interchange WMS

About Backcountry

Seek it. Find it. Send it. We help customers seek the perfect gear for their backcountry, find their awe, and send it their way. Through our five brands—Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and Steep&Cheap—we give our customers the gear, knowledge, and inspiration they need to chase life’s greatest moments. We foster local outdoor communities around the locations of our expanding number of retail stores, and we’re actively creating a more inclusive and equitable outdoors for all through our Diversity, Equity & Inclusion initiatives.

We’re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we curate the best assortment of premium gear and apparel, a premium shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational and informative content.

We take growth and personal fulfillment seriously. For our employees—aka, our Herd—this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like an exceptional gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office. 

When you join the Backcountry Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skintrack laps are the norm, MTB rides are our lunch break, and you’ll regularly find coworkers hitting the trail together post-work. Benefits are competitive and include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, Flexible Spending or Health Savings Account.