Budtender

Retail Chandler, Arizona


Description

Position at Oasis

JOB DESCRIPTION 

Budtenders are responsible for customer experience which includes helping customers, processing the transaction, cash handling, and stellar customer service. You must possess the ability to listen well and communicate effectively with various audiences. As a critical part of the business operation, the Budtender will have the most interaction with the store’s patrons. Must be outgoing, passionate, and very knowledgeable on the products and cannabis. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. 

RESPONSIBILITIES 

  • Continuous cannabis education including, but not limited to, knowledge of strains, terpenes, consumption methods, cannabis culture, medical implications, efficacy, effects/high, aroma/tastes/aesthetic, state and municipal regulations for medical and recreational cannabis 
  • Stay apprised of any events, promotions and special and promote them with customers 
  • Provides quality customer service and always demonstrates professionalism 
  • Greets customers warmly when they enter  
  • Promotes a work environment that is positive, customer-service oriented, and compliant with state and local laws and regulations established company policies and procedures. 
  • Accurately record any pertinent notes that will help provide excellent customer service when the customer/patient returns  
  • Attempt to obtain additional data for marketing purposes following the SOP (i.e. cellular phone number and email address) 
  • Verifying proper ID for customers/patients  
  • Accurately use and maintain the Point of Sale (POS) system including correct cash handling and discount application 
  • Full responsibility for an accurate cash drawer and accurate cash transactions 
  • Participate in inventory cycle counts accurately and in a timely manner 
  • Ensure a presentable presence on the sales floor, including but not limited to clean and neat workstations and well maintained displays  
  • Completes all assigned tasks during overlap hours 
  • Make sales recommendations, cross-sell products and introduce new ones 
  • Bag, box, or wrap purchase after appropriate items are labeled in accordance with state regulations 
  • Complete Opening/Closing duties, initialing the checklist appropriately 
  • Refers to “Time to lean, time to clean” cleaning list when there is down time on the sales floor 
  • Other duties as assigned by the Manager and/or Store Lead 

SKILLS/ABILITIES REQUIRED 

  • Customer Service 
  • Organization 
  • Close Attention to Detail  
  • Time Management Skills  
  • Excellent Communication 
  • Teamwork 
  • Problem Solving Skills 

REQUIREMENTS/PREFERRED EXPERIENCE 

  • High school diploma or General Education Diploma (GED) 
  • Must stay current and adhere to all policy and regulations of the Cannabis Compliance Board (CCB) 
  • Must be 21 years of age 
  • Must be able to obtain a State issued Cannabis agent card 
  • Must not have been convicted of any felony offense 
  • Ability to work within a closely supervised environment 
  • A minimum of 1+ years of experience is preferred. Ideal candidates will have previous experience working in a cannabis retail setting or customer service-related industry 
  • Works in a timely manner and strives to increase productivity 
  • Knowledge and familiarity with Cannabis 
  • Solid math skills, language, and reasoning skills. 
  • Basic weights and measurement skills, ability to operate a digital scale 
  • Experience in marijuana growing, cultivating, and trimming preferred 
  • May be required to work nights and weekends 
  • Demonstrated oral and written communication capabilities 
  • Must be authorized to work in the United States 

PHYSICAL REQUIREMENTS 

  • Able to use a computer for extended periods of time 
  • Ability to stand on feet or sit for extended periods of time 
  • Ability to have extended cannabis exposure, with no adverse physical reaction 
  • Ability to use repetitive use of hands, wrists and forearms 
  • Ability to see, hear, speak and write English clearly to communicate effectively with customers, employees and visitors  
  • Fine visual acuity with the ability to adjust focus to inspect closely, ability to see color 
  • Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities to determine the accuracy, neatness, and thoroughness of the work assigned, or to make general observations of facilities or structures 
  • Requires eye-hand coordination and manual dexterity sufficient to meet job and operate equipment requirements  
  • Requires normal range of hearing with the ability to perceive the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound   
  • Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary manager 
  • Pushing/pulling/carrying, with the ability to lift up to 50 pounds occasionally 
  • Able to move about a typical office or retail environment 
  • Able to perform general administrative activities 
  • Able to lift and move up to 25 pounds occasionally 
  • Regular and on-time attendance 
  • Hours may exceed 40 hours per week.  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

WORK ENVIRONMENT:  

Work is primary performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors. 

DISCLAIMER:  

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. 

Ayr Wellness is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state or local law.