Budtender

Retail Needham, Massachusetts


Description

Position at Sira Naturals

JOB DESCRIPTION
The Budtender is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Budtender fosters an environment that is compassionate, genuine, and respectful. Budtenders are expected to contribute to make their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Sira Naturals is dedicated to becoming the foremost provider of sustainably grown premium cannabis products to our communities. Grown with Love.

RESPONSIBILITIES

UNIQUE CUSTOMER EXPERIENCE
• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately
• Oversees customer intake process, ensuring that appropriate customer records and paperwork are submitted, and confidential information is maintained appropriately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with Sira Naturals, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.

OPERATIONAL EXCELLANCE
• An expert in all things MA regulations and remains vigilant in updates from the Cannabis Control Commission, METRC, and Leaf Logix.
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Follows compliance practices and prevents the diversion of medical cannabis to anyone other than authorized customers.
• Assists is processing and monitoring floor stock and participates in daily inventory counts.
• Assists in fostering a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs opening and closing procedures.
• Maintains an accurate cash drawer by following SNI cash handling policies and procedures
• Contributes to maintaining an accurate store inventory by ensuing all register reconning, scanning, and POS policy and procedure are followed.

BUDTENDER
TEAM JOURNEY
• Consistently show up to each shift with a positive attitude, ready to contribute to the team.
• Adhere to dress code policies and arrive every day with a fresh appearance.
• Contribute and engage in staff meetings and training sessions.
• Remain open to change and seek feedback from your team to grow your skills and add value to your
• shop.
• Contribute to an environment where forward thinking, diversity, and inclusion are part of your team.
Above all else, act as the critical link between Sira Naturals and our customers by providing an amazing, stress-free, and helpful patient experience.

QUALIFICATIONS
• Must possess basic math, computer, and cash handling skills.
• Ability to coordinate and problem solve in a professional manner.
• Must be 21 years of age or older as required by the Massachusetts Cannabis Commission.
• Able to pass all background checks as mandated by Massachusetts Cannabis Commission.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.

PREFERRED EXPERIENCE
• High School Diploma/GED
• Prior customer service experience in a hospitality, pharmacy, customer service or retail environment.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high-volume environment.

WORKING CONDITIONS
• Able to accommodate scheduling that may include varied shifts, weekend and some holidays.
• Able to escort and assist customers with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits.

PHYSICAL REQUIREMENTS
• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machine.
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
• The person in this position must be able to observe and assess patient entry via cameras and inspect patient ID’s upon entry.
• Frequently communicates with other staff via Walkie Talkie or Headset.
• Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.