Cloud Support Engineer
Description
Do you want to drive that next wave of convenience, comfort, and security for consumers? How about enabling businesses to run more efficiently while servicing their customer needs better? Maybe you want to help redefine business models for service providers and manufacturers? Come join our Support Engineering team, as we help large brands and enterprises transform their business with the Internet Of Things.
Ayla Networks is redefining the way brands, enterprises and service providers can develop, monetize and support connected products for the Internet of Things (IoT) in a way that’s open, scalable and economical. Ayla provides the industry’s first Agile IoT Platform, an end-to-end software fabric running across devices, cloud, and apps to create secure connectivity, data analytics, and feature-rich customer experiences.
We are looking for a Cloud Support Engineer with a passion for Internet of Things (IoT). You will gain exposure as well as hands on experience with highly scalable and secure IoT cloud platform and connected devices. You love the tech side but also like the thrill of working directly with customers. You are curious, a fast self-learner and able to come up to speed on particular technology areas that you might not have been exposed to previously. You work well with other engineers, are an independent worker, and can advocate for your customer’s needs internally.
What You Will Be Doing
- Provide 3rd level technical support to Ayla’s Global customer base for launched internet connected products (everything from refrigerators to door locks to baby socks)
- Use your cloud engineering knowledge to triage and troubleshoot issues on the Ayla cloud in AWS, GCP and Azure.
- You will use your engineering abilities to fix minor issues, and work with R&D engineering team to drive major issues to closure.
- Participate in a rotating on-call schedule and address urgent issues quickly
- Identify issues suitable for entry in the Ayla Knowledge Base (KB). Write, review, and release KB articles
- Work with tech writers to enhance documentation and training material
Desired Skills and Experience
- 3+ years of software development experience or as a Support/Application Engineer in a high tech industry
- Proficiency in Java programming
- Strong organizational, analytical, and problem solving skills
- Solid foundation in software with strong systems knowledge
- Good communication skills and desire to help customers
- RESTful APIs experience a plus
- BS/MS in Engineering or Computer Science