Sr. Product Manager, Returns for Small Business (R3728)

Product Management Seattle, Washington

Avalara, Inc., (, is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out!  We are committed to the following success traits that embody our culture and how we work together to accomplish great things:  Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

We are seeking a highly motivated, experienced Sr. Product Manager, Returns for Small Business to join our team.

What you'll do....

  • Work with customers to understand their business needs
  • Become an expert in your product's space, able to share knowledge about the market, the competitive landscape, and how your product will transform your customers' daily work
  • Articulate a clear and compelling product strategy that synthesizes customer needs, market dynamics, and business requirements to deliver great products with world-class customer experiences
  • Create prioritized roadmaps that deliver customer value by identifying new products or features that solve customer problems and automate manual processes
  • Define metrics that measure the success of products, and use these metrics to drive business outcomes
  • Use data to justify roadmap priorities and tradeoffs, and as a key communication tool when developing a shared vision with internal stakeholders
  • Develop clear, detailed, and actionable product requirements in partnership with Design / UX for engineering to execute against
  • Write epic tickets, groom the backlog, and plan sprints as your product's owner to ensure engineering execution aligns with your roadmap
  • Partner with engineering to establish delivery timelines that balance getting to market quickly with predictability and quality
  • Build alignment and collaborate effectively with other product marketing, product managers, customer success teams, operations, business development, and sales to ensure effective customer-facing launches and a great end-to-end customer experience
  • Foster relationships with key decision makers across the organization

What you'll bring to the role....

  • 8 years experience as a product manager working on multiple products with different challenges and opportunities
  • Bachelor's Degree in a relevant field (accounting, business, data science, or computer science); MBA desirable
  • Experience working on SaaS products with customer bases that span small business owners, SMB, and enterprise
  • Hands-on experience using major analytics and data tools; experience with SQL is a plus
  • Experience building custom reports (and queries) to solve complex reporting requirements
  • Have worked on products at multiple lifecycle stages, and with different kinds of challenges and opportunities
  • Experience with agile development methodologies, the Product Owner role, and commonly used tools such as Jira, Confluence, etc
  • Demonstrated experience partnering with design teams on UI/UX
  • Ability to deliver product requirements in written and visual form that are appropriate for the project at hand
  • Strong attention to detail
  • Team player who is able to drive results through influence
  • Exceptional written and oral communication skills

Preferred Qualifications:

  • Experience with tax automation products, ERP, eCommerce, and other financial accounting systems
  • Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)
  • Tax reporting/financial reporting background

How you approach product management....

  • You're passionate about understanding the challenges your customers face. You're comfortable using a variety of approaches for learning about your customers and validating product / market fit.
  • You're great at synthesizing multiple perspectives—customer priorities, business objectives, and technology, among others—into strategic product plans that deliver real value.
  • You're data-driven. You're quick to differentiate between opinions and data-driven arguments, and you're an evangelist when it comes to making product-related data visible and easy to glean actionable insights from.
  • You're a team player who leads. Collaboration is core to how you work, and you're committed to fostering inclusiveness. You know from experience that articulating a clear product vision backed by smart KPIs ensures your team can always move forward in the right direction.
  • You're happiest moving back and forth between the big picture and the details, and you're equally comfortable delivering bad news and good.
  • You're always learning and looking for ways to improve, and you want to make an impact wherever you are.
  • You take pride in delivering quality work, always.

About Avalara

Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.

Avalara offers hundreds of pre-built connectors into leading accounting, ERP, ecommerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns and manages millions of exemption certificates and other compliance related documents.

Avalara’s headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at:

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.