Sr. Program Manager - Global Service Desk (R3230)

Information Technology Seattle, Washington


Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out!  We are committed to the following success traits that embody our culture and how we work together to accomplish great things:  Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

We are seeking a highly motivated, experienced Sr. Program Manager to join our team.

The Senior Program Manager will partner directly with senior leaders across all organization within Avalara.

Responsibilities:

  • Align with business leaders, program managers and operations roles to create alignment and maximize value-add.
  • Lead, guide and manage the delivery of internal technical reference material for multiple organizations' use - applying your own judgment and prioritization on what information will best serve the organizations.
  • Helps build the strategy & execution of Technology org-wide events which directly influence the org's culture and team members' experiences.
  • Lead, guide and manage the program management of the Technology organization's vendor usage and costs - via partnerships with technical leaders, Finance and Procurement organizations.
  • Build effective leaders and teams while developing the talent to ensure a durable succession plan
  • Influence and provide specific guidance for the development of new or improved Technology org processes aimed enabling scale and increasing efficiencies.
  • Champion efficiencies, automation and the use of data to measure, track and change. Apply direct experience with tools like Atlassian, Slack, PowerBI and Tableau.

Requirements:

  • Minimum 7 or more years of technical project / program management experience in a software, SaaS or systems development environment - including internal process development and change management
  • Expert level knowledge in consolidation of all strategic initiatives with a consistent prioritization review
  • Ability to control a room, presenting at an executive level the strategic initiative state across projects and teams
  • Understanding of how to build executive dashboards; experience in distributing them to senior leaders within the organization
  • Able to clearly communicate the value-add of program management and create a common set of expectations within other functional organizations
  • Agile and Scrum methodology coaching experience for multiple technical functions.
  • Hands-on experience developing and successfully rolling out internal processes which create or strengthen organizational and team efficiencies.
  • Understands when processes can and should be flexible; advocates for just the “right amount” of process
  • Experience working in a startup environment desired

Leadership Capabilities:

  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business and technical problems.
  • Comfortable and willing to be a hands-on contributor.
  • Communicates with internal and external customers and all levels of management. Understands how to communicate difficult/ sensitive information tactfully.
  • Delivers informative, well-organized presentations.
  • Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.
  • Attract, develop, and retain top talent in the organization. An ability to create loyalty, trust, and a following. Understands what it takes to connect, listen, and engage at all levels of the organization.
  • Holds self and others accountable; able to get the best of people and inspire people to go beyond and grow

About Avalara

Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.

Avalara offers hundreds of pre-built connectors into leading accounting, ERP, ecommerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns and manages millions of exemption certificates and other compliance related documents.

Avalara’s headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at: www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.