Product Manager - Salesforce/eCommerce Integrations

Product Management Pune, MH

As the product manager you will own the discipline of embedding Sales Tax, VAT, Consumer Use Tax, and Global Tax functionality for the Salesforce and eCommerce integrations. You will work with a cross-functional geographically dispersed team, document and track of all product requirements, work with Avalara's internal teams and external partners and customers to ensure product fit for use cases and requirements. You will be supported by a team that includes, program management, engineering, and Avalara's customer support and training teams.

Job Duties

  • Keep your finger on the pulse of the landscape of eCommerce platforms and the ever-changing nature of the eCommerce market, to ensure compatibility and features that support Avalara's customers' requirements

  • Establish and execute on a roadmap that stays in line both with partner roadmaps and the Avalara product roadmap

  • Capture key product use case information from customers, internal customer facing teams and other stakeholders

  • Discover and validate customer stories surrounding eCommerce needs and international taxes

  • Collaborate with the Customer Learning, Training, Implementation, Support, Engineering, and Product Management organizations to identify dependencies and navigate priorities to meet roadmap commitments

  • Drive critical issues to resolution, internally and with partners and customers, acting as a primary point of escalation for stakeholders

  • Collaborate with Marketing, Sales, Legal and Business Development teams to create powerful app store listings and marketing plans

  • Stay in lock step with the Avalara eCommerce business unit to ensure our offerings are as competitive and supportive to the overall Avalara eCommerce strategy

Qualifications (absolute must haves walking in the door)

  • Bachelor's degree with a finance and/or technology focus and/or equivalent experience

  • 3+ years of experience working with eCommerce platforms, in either an implementation or product role

  • Experience and ability to collaborate with an offshore development team

  • Software Engineering and Software Development lifecycle experience, specifically Agile processes

  • Strong knowledge of customer experience within the eCommerce ecosystem

  • Basic understanding of SOAP & REST API

  • Dynamic and fluid approach to projects with changing deadlines, requirements, and resources

  • Upbeat personality with the ability to engage with technical and non-technical personnel at all levels

Preferred Qualifications (great to have but not absolutely necessary)

  • Experience with Jira and Confluence

  • Experience leading complex IT design and implementation projects with many stakeholders

  • Product or Program management or PMO leadership experience

  • A strong oral and written communicator who values listening and works well cross-functionally

  • A collaborator who can get others to perform who aren't direct reports