Application Support Engineer
The Communications Technical Support Engineer is responsible for acting as the Subject Matter Expert, providing in-depth technical expertise and analysis supporting our customer base and internal Avalara departments in the AvaTax for Communications Product suite. This involves prioritizing and working support tickets, working directly with internal and external customers, providing updates in a timely manner, working closely with Avalara engineers as necessary to resolve issues.
As part of the Technical Assistance Center (TAC), you will be an integral point of escalation for issues outside of other Product Support Specialists. You will be required to document team interactions, troubleshoot technical issues, escalate to engineering as needed, and manage or partner on issues through to resolution. You will be expected to live by our ‘Cult of the Customer' philosophy and will be held accountable for increasing the overall satisfaction of our customer base. This includes assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals, and contributing to an environment of accountability, growth, and positive employee morale.
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.