Senior Director, Revenue Operations

Business Development Seattle, Washington Durham, North Carolina

Senior Director, Business Operations - Revenue Operations

Avalara is looking for a Senior Director of Revenue Operations to lead the Business Operations pillar of our team. The Business Operations pillar primary objectives are to:

  • drive operational excellence and robust, continual improvement for Avalara's Lead-to-Sale motion
  • ensure effective Seller, Partner, Marketing, and Operations efforts to achieve our pipeline, bookings, and growth goals
  • remove process friction and increase productivity through a closed-loop feedback effort with all supporting functions within Avalara.
  • What you will be responsible for as a member of the team:

    This role will lead the effort in driving best practices and robust continual improvement to establish an effective Operating Rhythm for Avalara using established and proven methodologies.

    The Senior Director will lead, facilitate, organize, and coordinate the efforts of the team that supports New Business Sales, Loyalty Sales, Partner Sales, and our Strategic Alliance Managers, while empowering and mentoring staff to manage mission critical projects.

    This role will report to the VP Revenue Operations and work cross-functionally with the Revenue Operations Team to ensure an effective, closed-loop feedback process is in place between Sales, Marketing, Product, and Finance and other supporting teams.


  • Leads process improvement efforts corporately by coordinating with stakeholders to develop and manage key projects that address critical business needs.
  • Manages the review, analysis, and evaluation of business processes selected for Avalara's improvement projects, working directly with various units to ensure effective decisions are made and scalable methodologies are applied.
  • Coordinate with the Revenue Operations Enablement pillar to ensure effective Training programs and materials are created and delivered to ensure the success of Business Process Improvement initiatives.
  • Responsible for all ROBO project deliverables, including project scope, work plan, schedule, communications, and roles and responsibilities.
  • Using industry best practices for project management, ensures projects are delivered on time, adhere to high quality standards, and meet (internal) customer expectations.
  • Serves as liaison between the Business Operations pillar and relevant business units during all project efforts. Provides regular project updates to the proper Executive Team stakeholders until project objectives are achieved.
  • Coordinates with the Revenue Operations Insights pillar to Develop proper reporting metrics to monitor and ensure process changes are making an effective and desirable impact on the business results.
  • Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations.
  • Performs other duties and responsibilities as required.
  • Qualifications:

  • Minimum of ten to twelve years of experience in a Sales Operations/ Business Operations (or equivalent) Leadership role required
  • Bachelor's degree or equivalent work experience required, master's degree preferred.
  • Strong technical aptitude, with knowledge of MS Office applications (including SharePoint, Excel, PowerPoint, MiroBoard, and Word).
  • Strong business acumen and demonstrated ability to link project outcomes to business objectives; expertise in group facilitation, coaching and mentoring; ability to identify, mitigate, and/or escalate issues and risks.
  • Demonstrated success as a change agent with extensive experience with change management principles and approaches; ability to influence without direct authority and to obtain win-win situations.
  • Excellent relationship management skills and ability to lead and motivate team members so that they feel responsible for project outcomes; high degree of flexibility in managing changes to scope, resources and timelines.
  • Exceptional communication and organizational skills particularly within a growing, rapidly changing environment
  • Understanding and proven track record of developing and scaling a robust closed loop feedback process between Sales, Marketing, Technology, Product and Operations.
  • experience in sales performance management
  • Ability to understand and advocate for internal customer needs.
  • Demonstrated leadership, versatility, and integrity.
  • Lean Six Sigma Black Belt certification a plus.
  • Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.