Customer Account Manager

Sales Durham, North Carolina



  • Establish a professional working relationship with day-to-day users up to the executive level
  • Manage a pipeline of add-on and upsell opportunities within a set of existing accounts and deliver results against a quota
  • Responsible for customer retention (dollar and logo) throughout the renewal sales cycle
  • Provide timely forecasts to direct manager as well as track customer and partner interactions, leveraging Salesforce
  • Articulate and present the value delivered by Avalara products and services to various levels within an organization to ensure renewal
  • Understand a clients' business environment and uncover their sales and use tax challenges to recommend additional products/services
  • Partner with the Customer Excellence team to promote client retention and satisfaction
  • Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to contracts, pricing, and service fees.
  • Leverage the broader internal team to address client satisfaction issues
  • Grow relationships with key client contacts to ensure we add value at every step
  • Build client references and uncover client success stories to share with the Sales, CAM, and Marketing teams
  • Develop subject matter expertise and product knowledge in order to provide valuable actionable recommendations to clients related to best practices in managing sales and use tax
  • Qualifications


  • Bachelor's degree (B.S. or B.A.) from an accredited college or university, or equivalent career experience
  • Minimum 5 years of individual quota-carrying sales experience
  • Strong communication, interpersonal, organizational and presentation skills
  • Experience negotiating contracts or facilitating resolution to customer problems
  • Proven track record of achieving performance goals including quotas, revenue targets or other key performance indicators
  • Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.