Establish a professional working relationship with day-to-day users up to the executive levelManage a pipeline of add-on and upsell opportunities within a set of existing accounts and deliver results against a quotaResponsible for customer retention (dollar and logo) throughout the renewal sales cycleProvide timely forecasts to direct manager as well as track customer and partner interactions, leveraging SalesforceArticulate and present the value delivered by Avalara products and services to various levels within an organization to ensure renewalUnderstand a clients' business environment and uncover their sales and use tax challenges to recommend additional products/servicesPartner with the Customer Excellence team to promote client retention and satisfactionCreate a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to contracts, pricing, and service fees.Leverage the broader internal team to address client satisfaction issuesGrow relationships with key client contacts to ensure we add value at every stepBuild client references and uncover client success stories to share with the Sales, CAM, and Marketing teamsDevelop subject matter expertise and product knowledge in order to provide valuable actionable recommendations to clients related to best practices in managing sales and use tax
QualificationsBachelor's degree (B.S. or B.A.) from an accredited college or university, or equivalent career experienceMinimum 5 years of individual quota-carrying sales experienceStrong communication, interpersonal, organizational and presentation skillsExperience negotiating contracts or facilitating resolution to customer problemsProven track record of achieving performance goals including quotas, revenue targets or other key performance indicators
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.