Sr. Learning Experience & Delivery Manager

People and Culture Seattle, Washington

Avalara, Inc., (, is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out! We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism. We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

Our Global Leadership Development (GLD) team is focused on building a culture of learning that inspires excellence and encourage teams and leaders to do their best work. We are seeking a Senior Manager, Learning Experience & Delivery who is growth-oriented, empowering, accountable, and results-driven. This individual will utilize empathy, influence, and deep curiosity to understand the needs of the business and improve how we develop manager and leader excellence to realize a competitive advantage.

The ideal candidate will thrive in a rapid growth environment, is future-focused and able to think strategically yet operate tactically when required. This person will have a proven track record of designing and developing programs, and successfully delivering global management and leadership programs at scale. You will be working in a cross-functional role that requires collaboration, a deep understanding of instructional design and learning methodologies, and demonstrate the ability to partner effectively with all levels of stakeholders. Required experiences include learning experience design, deep facilitation, consulting skills, business acumen and leadership presence.

In this role, you will:

  • Lead Manager Excellence and Avalara Academy initiatives to include the build out and delivery of tools, content, and offerings
  • Create and build program content from scratch integrating business processes and document from cross functional organizations
  • Assist in developing & maintaining technical training content, interactive/breakout sessions presentations, and accompanying materials.

  • Work with key vendors and internal stakeholders to ensure accurate, effective training content
  • Manage the complete content development cycle for your projects to create compelling and engaging experiences
  • Work closely with HR Business Partners, peers, and stakeholders to identify development needs and consult, curate and build training curricula
  • Own the development and maintenance of training content, exercises, presentations, and accompanying materials.
  • Deliver and manage the roadmap of management programs including regional initiatives
  • Establish and regularly report on baseline metrics for learning engagement, program outcomes and ROI.
  • Champion a continuous improvement mindset and a ‘can do' approach to ensure value to the business

Minimum Requirements

  • Combination of education and experience equivalent to a bachelor's degree and 5+ years of experience.
  • Experience in the Learning and Development field
  • Deep knowledge of instructional design, program development, analytics, learning technology and adult learning principles
  • Experience designing and developing instructor-led content with technical subject matter content
    A strong “stage presence” and ability to manage a classroom of adult learners
  • Experience conducting classroom training
  • Experience designing and developing instructor-led content with technical subject matter content
  • Expertise in group facilitation and creating engaging and impactful experiences with employees at all levels
  • Strong problem-solving, project management and consulting skills to effectively partner in matrix environment
  • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
  • Exceptional interpersonal and communication skills
  • Experience in Technology industry preferred


Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.