Technical Writer (Help and API Content)

Product Management Pune, MH Hyderabad, India

Job Summary

  • Technical Writer for API and Help Content, Pune - Join our fast-growing UX team to develop original and compelling content experiences for customers and developers. This position requires someone who has successfully developed and led technical content products as part of a complex and changing ecosystem.
  • Job Duties

  • Develop and implement effective customer and developer content for a critical part of Avalara's business, including our core calculation software.
  • Develop technical documentation, sample code, and UI strings for Avalara's global development center in Pune
  • Gather information from product management, engineering, support, and customers to establish, prioritize, and meet measurable success criteria
  • Identify gaps and make recommendations for improving user interface text, Walkme content, error messages, Avalara Help Center articles, and API documentation
  • Starting with API documentation, develop and publish usable documentation that aligns to the established success criteria
  • Evangelize company-wide for great customer experiences, and establish content development processes in a rapidly growing agile environment
  • Implement an international and localizable content strategy for consumer and developer audiences
  • Apply documentation and product design standards to produce high-quality, measurable documentation for Avalara Pune solutions
  • Write and edit code samples and scenarios to demonstrate API best practices
  • Qualifications

    Be prepared to share examples demonstrating these qualifications during the interview process. Portfolios and samples are strongly encouraged.

  • 5 + years as a technical writer in a relevant field
  • 3+ years of experience designing and delivering developer and consumer documentation using web technologies and platforms
  • 3+ years of experience writing and/or editing for the web and working with HTML, XML, or markup
  • 2+ years of experience working directly with software development teams
  • 2+ years of experience with cloud computing and web service infrastructures
  • 3+ years of experience working with a programming language, such as Javascript, Python, etc.
  • BA/BS degree in Technical Writing, Journalism, Computer Science or relevant professional experience
  • Fluent in Portuguese and English languages
  • ­

    Preferred Qualifications

  • 1+ years of experience working with structured content and/or DITA (1-2 years)
  • 1+ years of developing micro-copy / UX content for a customer-facing software product (1 year)
  • 1+ years of experience working with a partner ecosystem and products that integrate into other business applications
  • Spanish speaking is a plus
  • Experience working with graphics, visuals, or other media
  • MA degree or relevant professional experience
  • Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.