Gainsight Administrator (R6129)

Information Technology Remote, United States


What is it like to work at Avalara? Come find out!  We are committed to the following success traits that embody our culture and how we work together to accomplish great things:  Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation. Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

Avalara's world class IT team is looking for the next generation of stars to help us become part of every tax transaction in the world. The Gainsight Administrator will create, analyze, and optimize playbooks utilizing Gainsight's industry-leading chat functions. They will be responsible for administering and maintaining specified multi-tier applications and services to include installation, configuration, monitoring, planning, deploying, troubleshooting, and issue resolution. This position will work closely with business and technology team members to identify opportunities to better engage and convert website visitors.

Responsibilities:

  • Serves as a subject matter expert for the Gainsight platform
  • Oversees the administration and ongoing maintenance of all aspects related to the Gainsight technology framework, including conversation design, administration of the natural language processor, reporting and continuous fine-tuning.
  • Designs, implements and maintains Gainsight business rules using the technology framework provided
  • Develops and maintains Gainsight platform and custom applications
  • Follows best practices and development guidelines and standards to protect platform performance and prevent Incidents
  • Continually reviews the efficiency and effectiveness of the Gainsight platform and applications
  • Maintains a current knowledge of Gainsight product offerings and other supporting technologies

Experiences:

  • 3-5 years of system administration experience managing and deploying software and business updates
  • Experience with Gainsight platform administration
  • Strong communication and interpersonal skills
  • Ability to multi-task and comfortable providing end user support and functional trainings

Education:

  • Bachelor's degree in Computer Science, Engineering

About Avalara

Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.

Avalara offers over a thousand pre-built connectors into leading accounting, ERP, ecommerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns and manages millions of exemption certificates and other compliance related documents.

Avalara’s headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at: www.avalara.com

Our diverse and inclusive culture drives Avalara's innovation and growth. We actively seek candidates from diverse backgrounds, locations, and cultures. Our Employee Resource Groups (ERG) help us build culture and drive equity for all by removing systemic biases. ERGs help Avalara understand the cultural differences and needs of such under-represented groups.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.