Sr. Enablement Manager, GoLive

Training and Development Durham, North Carolina Seattle, Washington

Enablement Manager, GoLive

We're building an Enablement team to empower Avalara's Customer Success groups to deliver world-class customer experience. As an Enablement Manager for our GoLive group, you'll empower the team that empowers our customers.

About the Job

Help bring our organization to the next level. Work on a high-impact, high-visibility team to deliver value by enabling knowledge, skills, and behaviors that lead to customer satisfaction and growth. Be the standard for excellence in programmatic team education.

  • Design and deliver consistent, scalable training programs to meet full-cycle enablement needs for GoLive consultants: new hire, continuing education, and skill optimization.
  • Use data and a well-developed internal network to identify and execute high return enablement activities.
  • Gather inputs, prioritize activities, build content to support training, and deliver training – independently and with SME partners as needed.
  • Ensure maximum shelf-life and reach for training artifacts by managing learning mode and content hosting strategically.
  • Manage initiatives with excellent: plan, communicate, execute, report, and fold insights into future plans.
  • About You

    You're an experienced and passionate educator and program manager. You're an excellent listener and communicator, driven to help teams succeed. You're a systems-thinker, building for now while considering what comes next. You're authentic and transparent - and a natural collaborator, willing to work through challenges to find the best solution. You know what good looks like and are comfortable assessing to make informed tradeoffs and pragmatic decisions. You're humble, despite all that.

    Required Qualifications

    Be prepared to share examples demonstrating these qualifications during the interview process.

  • Degree in related field (or equivalent experience) plus at least 8 years of related experience
  • Ability to establish and scale programs with matrixed dependencies and stakeholders
  • Comfort communicating with and reporting to individuals at all levels within an organization
  • Ability to write articles, record and edit video, build excellent presentation slides, and author using standard content tools, plus CMS and LMS
  • Experience delivering virtual and in-person training for service teams
  • Experience as an implementation consultant in an enterprise environment – or experience as an Implementation Enablement Manager in an enterprise organization
  • Comprehensive organizational and logistics skills; experience managing branching activity calendars across multiple invite lists and time zones
  • ­

    Preferred Qualifications

  • Experience applying agile methodology to learning content and programs
  • Enhanced graphic design and video production skills
  • About Avalara

    Avalara helps businesses of all sizes comply with sales and other transactional tax requirements. If you've bought something that was taxed online, you've probably already worked with us. We deliver automated cloud-based solutions that are fast, accurate, and easy to use. Avalara's end-to-end suite of solutions manages complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities in the United States and internationally.

    Avalara processes millions of tax transactions for customers and free users every day, files hundreds of thousands of transactional tax returns per year, and manages millions of exemption certificates and other compliance-related documents.

    Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.